Highly Skilled IT Support Specialist

1 week ago


Montreal, Quebec, Canada Octasic Full time

Company Overview


Octasic, a leading provider of advanced communications solutions, is seeking a skilled IT support specialist to join their team. With offices worldwide and a growing company culture, Octasic offers exciting opportunities for professional growth.



Salary


The estimated salary for this position is $60,000 - $80,000 per year, depending on experience.



Job Description


As an IT support specialist at Octasic, you will be responsible for providing first- and second-level technical support to employees in a Windows/Microsoft environment. You will also provide training and support to various teams on new and existing corporate applications, and collaborate with colleagues to develop processes to improve IT efficiency.



Daily Tasks



  • Provide technical assistance to employees via phone, email, or in-person
  • Assist with troubleshooting computer and network issues
  • Deploy operating systems, software, and their updates
  • Configure, deploy, troubleshoot, and support hardware for IT equipment
  • Document processes clearly and comprehensively


Required Skills and Qualifications


To succeed as an IT support specialist at Octasic, you should have the following skills and qualifications:




  • College diploma in computer science or equivalent
  • 2 years experience in a similar position
  • Bilingual, both spoken and written
  • Very good knowledge of Microsoft Windows 11/10
  • Good knowledge in the daily management of a service ticket system
  • Knowledge of network security concepts and antivirus systems
  • Resourceful, curious, autonomous, and organized


Benefits


Octasic offers a competitive compensation package, including salaries, benefits, gym membership discount, RRSPs, stock option purchase program, reimbursement for public transit, showers on the premises, and complimentary beverages and snacks every day.



Why Choose Octasic?


At Octasic, we value our employees' work-life balance, offering flexible schedules, remote work options, and a friendly, collaborative work atmosphere.



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