Director of Community Care Operations

3 days ago

Thunder Bay, Ontario, Canada VON Canada (Ontario) Full time
Job Summary:

The Director of Community Care Operations provides professional leadership to staff and is responsible for ensuring the provision of safe, effective quality client care within their program area(s). This role involves working as part of an integrated Regional management team to ensure the successful execution of site operational goals and for managing the delivery of in-home client care services for Nova Scotia Home Support programs and/or community programs within Community Support Services. The Director will be accountable for directing and monitoring the delivery of client care services and day-to-day functions and performance of front-line staff in accordance with current regulatory guidelines and VON policies, procedures.

Key Responsibilities:

• Directs and monitors the delivery of client care services and day-to-day functions and performance of front-line staff in accordance with current regulatory guidelines and VON policies, procedures
• Assists staff, or completes risk assessments, investigations of issues, injuries, and reporting related to client or employee
• Monitors performance related to funder expectations regularly and contributes to the development and implementation of quality improvement activities to achieve performance targets through monitoring of reported
• Guides new employees through the orientation process and ensures all probationary reviews and stay interviews are
• Applies working knowledge of the relevant collective agreements and application of local labor rules in daily decision-making
• Participates in budget preparation, financial performance
• Completes or contributes to key performance indicators (KPI) and quality reports for internal and external stakeholders, conducting relevant analysis and ensuring timely submission, as required or requested.
• In collaboration with internal stakeholders, develops team procedures and guidelines to ensure best practices are met in the completion of all tasks or
• Receives and documents all employee, family, and client complaints or issues related to service delivery; engages other VON managers in resolving the issue or complaint and escalates, if required, to the appropriate
• Ensures occupational health and safety policies, programs, and activities are performed by staff, in compliance with VON's health and safety policies and guidelines and the Occupational Health and Safety
• Completes risk assessments, and investigations of issues, incidents, or injuries as
• Participates in local, regional, or national teams or committees as required such as Quality Care and Service, Joint Occupational Health and Safety, and
• Assesses and documents community needs and assists in developing business and funding proposals to meet emerging
• Provides support for department presentations and
• Facilitates front-line staff development and growth using a team approach and working in concert with the practice leaders and educators to facilitate excellent outcomes for quality care delivery, client service and provider safety, and service provider
• Provides service provider personnel with access to clinical advice, support, and clinical reference
• Participates in the on-call rotation, as needed
• Additional responsibilities as assigned including in-home services as

Common Leadership Responsibilities:

• Promotes the strategy of VON and its role as an integrated community care provider to all stakeholders and
• Prioritizes and ensures alignment of emerging opportunities in the community with the VON strategic plan.
• Provides leadership in navigating the requirements and complexities of unionized and non-unionized
• Coaches, advises, motivates, and provides leadership to staff; creates a positive workplace for staff.
• Promotes the LEAN team management approach to ensure a common paradigm of management and discipline of management
• Ensures there are mechanisms for all staff to come together to hear organizational news and to provide feedback on what is working and what is not
• Ensures the completion of performance development and learning plans for all
• Promotes common approaches to orientation, learning, motivating, recognizing, and supporting staff when achieving organizational goals; such as meeting or exceeding KPIs, meeting or exceeding
• Provides leadership and commitment to building client and family engagement and following Accreditation Canada
• Provides leadership in the promotion of a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations, that KPIs related to safety are regularly reviewed by management, that appropriate investigations occur when needed, and plans to address issues are created and acted
• Compliant with the VON Safety Management System, including all Safe Work Practices and Procedures.
• Promotes work/life balance fostering professional excellence and personal fulfillment and health.
• Promotes the use of technology-based systems for the capture, transformation, and distribution of
• Abides by all confidentiality and protection of personal information policies, regulations, and practices and ensures appropriate safeguards are in place in the

Education, Designations and Experience:

This role requires a Post-Secondary education in a related field and a Registered Practical Nurse (RPN) or Licensed Practice Nurse (LPN) with current registration from a provincial regulatory body, without restrictions. A minimum of 5 years experience in community health care and a minimum of 2 years experience managing is also required. Additionally, experience in community work and working with community partners in a collaborative environment, experience engaging with municipal, provincial, and national external groups in a related field, and experience in negotiation, conflict management, financial management and working with staff and experience working in a unionized environment is an asset.

  • Director of Strategic Operations

    4 weeks ago

    Thunder Bay, Ontario, Canada Community Counselling Full time

    The Community Counselling Centre of Nipissing is a fully accredited, provincially funded non-profit organization that has been providing psychotherapy, advocacy and education services to the community since 1972.We offer convenient face-to-face or online services located in beautiful North Bay, Ontario. Our mission is to support the health and wellness of...

  • Home and Community Care Director

    2 days ago

    Thunder Bay, Ontario, Canada VON Canada (Ontario) Full time

    Job SummaryWe are seeking an experienced Home and Community Care Director to join our team at VON Canada (Ontario). This is a dynamic role that requires strong leadership skills, excellent communication abilities, and a passion for delivering high-quality patient care.Key ResponsibilitiesProvide professional and practice leadership to staff, ensuring the...

  • Dining Services Director

    4 weeks ago

    Thunder Bay, Ontario, Canada Southbridge Care Homes Full time

    OverviewSouthbridge Care Homes, a leading provider of long-term care services, is seeking a seasoned professional to fill the position of Dining Services Director. This key role plays a vital part in ensuring the nutritional needs of residents are met while maintaining high standards of food preparation and service.ResponsibilitiesThe successful candidate...

  • Experience Coordinator for Long Term Care Communities

    4 weeks ago

    Thunder Bay, Ontario, Canada Waters Edge Community Full time

    At Waters Edge Community, we are seeking a highly skilled and compassionate Resident & Family Experience Coordinator to join our team. This is a critical role within our communities that impacts the lives of residents and ignites the warmth of human connection.The successful candidate will lead the resident move in, transfer, and move out process in...

  • Operations Director

    2 months ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time $75,000 - $95,000

    We are seeking an experienced Operations Director to oversee the day-to-day operations of our projects. In this role, you will be responsible for coordinating and managing project resources, monitoring project progress, and making adjustments as necessary. You will also be responsible for defining project scope, objectives, and deliverables in collaboration...

  • Healthcare Services Director

    4 weeks ago

    Thunder Bay, Ontario, Canada City of Thunder Bay Full time

    Job Title: Healthcare Services DirectorThe City of Thunder Bay is seeking a highly skilled and experienced Healthcare Services Director to join our team. As a key member of our leadership team, you will be responsible for overseeing the delivery of healthcare services within the department.About the Role:As a Healthcare Services Director, you will be...

  • Healthcare Professional

    4 weeks ago

    Thunder Bay, Ontario, Canada Southbridge Care Homes Full time

    **About the Role:**We are seeking a dedicated and compassionate Registered Practical Nurse (RPN) to join our team at Southbridge Pinewood in Thunder Bay, ON.As an RPN, you will play a vital role in enhancing the effective management and quality of nursing practice, ensuring exceptional resident care while following protocols and maintaining physicians'...

  • Healthcare Professional

    4 weeks ago

    Thunder Bay, Ontario, Canada Southbridge Care Homes Full time

    Company OverviewSouthbridge Pinewood is a leading provider of long-term care services in Thunder Bay, ON.About the RoleWe are seeking a skilled Registered Practical Nurse (RPN) to join our team on a part-time basis. As an RPN, you will play a vital role in enhancing the quality of nursing practice and providing exceptional resident care in accordance with...

  • Care Coordinator Support Specialist

    4 weeks ago

    Thunder Bay, Ontario, Canada Home and Community Care Support Services Full time

    About Our OrganizationWe are Home and Community Care Support Services, a leading provider of patient-centered care in Ontario. Our mission is to deliver responsive, accessible, integrated healthcare services that meet the unique needs of our patients.

  • Operations Director

    4 weeks ago

    Thunder Bay, Ontario, Canada Adecco Canada Full time

    Adecco Canada is currently hiring a full-time Director of Operations for our global brand in North Bay, ON.In this role, you will be responsible for maximizing sales and profitability while ensuring employee satisfaction across all restaurants within the company. The Director of Operations focuses on fostering a culture of teamwork, accountability, and...

  • Sales Operations Director

    2 months ago

    Thunder Bay, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    beBee Professionals in Thunder Bay is seeking an experienced Sales Operations Director to lead our sales team and drive the performance of our retail store. As a key member of our leadership team, you will be responsible for overseeing daily sales operations, training staff, and ensuring excellent customer service.Key Responsibilities:Develop and implement...

  • Caring Community Caregiver

    4 weeks ago

    Thunder Bay, Ontario, Canada Southbridge Care Homes Full time

    About Southbridge Care HomesWe are a leading provider of senior care services, committed to delivering exceptional experiences for our residents and their families.

  • Director of Operations Management

    4 weeks ago

    Thunder Bay, Ontario, Canada VP CAN ENTERPRISE INC Full time

    Job DescriptionWe are seeking a highly skilled Director of Operations Management to join our team at VP CAN ENTERPRISE INC.About the RoleThis is a senior leadership position that requires a strong understanding of operations management principles and practices. The successful candidate will be responsible for allocating resources, authorizing department...

  • Support Worker

    4 weeks ago

    Thunder Bay, Ontario, Canada The Children's Aid Society of the District of Thunder Bay Full time

    About the RoleWe are seeking a Support Worker to join our team in providing care and support to children and youth in our community.Job DescriptionThis is a casual, part-time position that requires flexibility and adaptability. As a Support Worker, you will work with children and youth in their homes and communities, providing emotional and behavioral...

  • Senior Facilities Operations Director

    4 weeks ago

    Thunder Bay, Ontario, Canada Scandinavian Building Services Ltd. Full time

    Job SummaryWe are seeking a seasoned Senior Facilities Operations Director to lead our facilities operations team at Scandinavian Building Services Ltd. This is an excellent opportunity for a highly skilled and experienced professional to take charge of our facilities management.About the RoleThe ideal candidate will have a proven track record of managing...

  • Community Development Leader

    2 weeks ago

    Thunder Bay, Ontario, Canada YMCA of Northeastern Ontario Full time

    About the RoleThe YMCA of Northeastern Ontario is a dynamic charity dedicated to strengthening community foundations. We have been offering programs and services since 1958, providing opportunities for personal growth, community involvement, and leadership.Job OverviewThis role offers a unique opportunity to serve on our Board of Directors. As a member of...

  • Physician for Community Health

    4 weeks ago

    Thunder Bay, Ontario, Canada NorWest Community Health Centres Full time

    NorWest Community Health Centres is seeking a highly skilled and dedicated Family Physician to join our team.About the RoleThis permanent position offers an estimated annual salary of $175,000 - $200,000 based on experience and qualifications. The successful candidate will work in a fast-paced environment, providing medical services to patients in a...

  • Retail Operations Director

    4 weeks ago

    Thunder Bay, Ontario, Canada Spencer Gifts - Spirit Halloween Full time

    About This RoleSpencer Gifts - Spirit Halloween is seeking a Retail Operations Director to oversee the daily operations of our stores.

  • Hotel Operations Director

    4 weeks ago

    Thunder Bay, Ontario, Canada Canada Inc. Full time

    Job Title: Hotel Operations DirectorWe are seeking a highly skilled and experienced Hotel Operations Director to lead our team at Canada Inc.About the Role:The successful candidate will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all aspects of the business are running smoothly and efficiently. This includes managing...

  • Nutrition Care Specialist

    4 weeks ago

    Thunder Bay, Ontario, Canada Waters Edge Community Full time

    About UsAt Waters Edge Community, we are committed to providing exceptional care and services to our residents. We are seeking a skilled Nutrition Care Specialist to join our team.Salary: $65,000 - $85,000 per yearThis is a full-time position with a competitive salary range based on experience.About the RoleThe Nutrition Care Specialist will play a critical...