Experience Coordinator for Long Term Care Communities

4 weeks ago


Thunder Bay, Ontario, Canada Waters Edge Community Full time

At Waters Edge Community, we are seeking a highly skilled and compassionate Resident & Family Experience Coordinator to join our team. This is a critical role within our communities that impacts the lives of residents and ignites the warmth of human connection.

The successful candidate will lead the resident move in, transfer, and move out process in accordance with our organization's move in experience standards. This includes facilitating the application process, introducing residents/families/substitute decision makers to our community and its operations, and assisting and supporting them with adjusting to living in long term care.

We are looking for someone with excellent social services worker counselling skills who can provide individualized support to residents and families. The ideal candidate will have a strong understanding of the Long Term Care Act & Regulations and be able to provide coaching and direction to our teams as needed.

In this role, you will have the opportunity to work with a dedicated team of professionals who share your passion for delivering exceptional resident and family experiences. You will also have the chance to develop and implement social work services and support groups to meet the identified needs of residents and families.

To succeed in this role, you must have:

  • Social Services Worker registration per provincial legislation
  • Minimum of three years' experience in healthcare, social services, or related sector
  • Knowledge of the Long Term Care Act & Regulations preferred
  • Strong oral and written communication skills required

We offer a competitive salary range of $55,000 - $70,000 per year, depending on experience, as well as opportunities for professional growth and development. If you are passionate about making a difference in the lives of seniors and their families, we encourage you to apply.



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