Relocate to Malta Dynamics CRM Techno Functional Consultant

4 weeks ago

Ottawa, Ontario, Canada Black Pen Recruitment Full time
Job Title: Dynamics CRM Techno Functional Consultant

Join our client's Microsoft Business Solutions team as a Dynamics CRM Techno Functional Consultant in Malta. As a core team member, you will be involved in business processes and solution design, configuring and customizing Dynamics CE solutions, and working with onshore and offshore development teams.

Key Responsibilities:
  • Organize and execute workshops, meetings, and requirements sessions with clients, project stakeholders, business analysts, and the consulting team.
  • Interface effectively with team members to arrive at a best-in-class solution and provide a sustainable and scalable solution architecture and application.
  • Deliver high-quality business and software solutions and services to clients, ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customizations.
  • Ensure completeness in meeting business requirements and take accountability for project deliverables, including project documentation, solution design, performance, reliability, testing features, and more.
  • Maximize usage of OOB features and provide technical design or develop/customize solution approaches for identified gaps.
  • Contribute to activities such as technical presales, building demos, and proof of concept solutions for client presentations.
  • Proactively skill up on new versions and technology stacks to be future-ready.
  • Work on creating Dynamics 365 solutions and industry templates.
  • Meet and exceed customer expectations of business knowledge, skills, and behavior.
  • Be a trusted advisor for clients and help provide solutions that can be upgrade-ready.
  • Proactively identify business/project/technical/support risks and provide suggestions to mitigate or communicate as necessary.
  • Proactively communicate progress updates to relevant parties both formally and informally.
  • Support practice development activities such as defining, solutioning, and configuring industry-specific solutions.
  • Be an active member of technical and design working groups within the practice.
  • In all activities, ensure timely completion of internal processes and mandatory trainings.
  • Drive for process improvement, feature reusability, and other initiatives to maximize efficiency in delivery.
  • Carry out additional duties as may occur from time to time as instructed and agreed by the management team or supervisors.
  • Provide guidance and mentorship (technical/professional) to groom other team members.
  • Represent our client's Microsoft Business Solutions team in a professional and positive manner at all times.
Requirements:
  • A University graduate with a relevant degree in a computing or business discipline.
  • Microsoft Dynamics CRM Certifications (2016, D365) are desirable.
  • Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors.
  • Minimum 6+ years of relevant and proven end-to-end implementation experience in Dynamics CRM configuration, customization, standard or customized workflows, dashboards, forms, views, integration, plugin development, report development.
  • Detailed knowledge and understanding of all areas within Customer Engagement, including Sales, Marketing, Customer Service, Field Services, and Project Service Automation.
  • Working knowledge of the Power Platform (Power Apps, Automate, Power BI).
  • Good understanding of Dynamics 365 Common Data Service and Common Data Model, including customizations and development of Business Data Models for different solutions.
  • Good understanding of Microsoft Dynamics CRM Accelerators, industry templates, and add-ons.
  • Proven track record of successful maintenance or end-to-end implementation of a number of solutions for medium/large customers, preferably across a number of business verticals (e.g., healthcare, finance, insurance, etc.).
  • Proven ability to develop a clear understanding of clients' needs and the ability to incorporate them into a solution following an effective design approach.
  • Experience of consultancy roles in software delivery.
  • Experience in a delivery-orientated IT environment using waterfall, agile, and DevOps methodologies.
  • Adept at business requirement analysis, solution design, development, system verification, and deployment strategies.
  • Ability to see the bigger picture and suggest solutions both within and outside the current implementation.
  • Experience in creation of demos, supporting pre-sales activities is an advantage.
  • Business process mapping, Fit Gap analysis, work package estimation, work breakdown structure, modeling, and documentation knowledge.
  • Excellent understanding of Dynamics CRM DB Schema and Business Data Model, including customization and development of Business Data Models for different solutions.
  • Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning, and hypercare support.
  • Knowledge of Azure DevOps & CI/CD is a plus.
  • Knowledge and understanding of .NET framework, including extensive experience writing ASP.NET and C# code (not just limited to plugins/custom workflows) is a plus.

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