Dental Practice Operations Manager

3 weeks ago

Kelowna, British Columbia, Canada Dentalcorp Canada Full time
About Us: dentalcorp is Canada's largest and fastest-growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Our goal is to be Canada's most trusted healthcare network. We leverage our industry-leading technology, know-how, and scale to offer professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Schedule: Full-time

Benefits:
  • Competitive compensation.
  • Total rewards package that offers discounts on many services and activities, including an exclusive corporate gym membership program, reduced rates on home and auto insurance, and unlimited access to a variety of discounted entertainment, hotels, products, services, and more.
  • Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services.
  • Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education.
  • Attend social and CE events to network with dental professionals in your community.
  • Work-life balance and flexibility.
  • Access to modernized technology to provide optimal oral care to patients.

Key Responsibilities:
Operational Planning & Execution:
  • Build and execute plans to improve daily operations of the practice, ensuring maximum productivity, operational excellence, and developing strategies to increase organic patient growth.
  • Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the team.
Compliance & Patient Safety:
  • Partner with Compliance, DC Institute, and Human Resources to ensure the clinic is fully compliant and meets the provincial health regulation standards.
  • Manage and oversee all compliance programs within the practice, while leading by example to ensure patient safety is a top priority.
  • Work in accordance with the practice's Health and Safety Policies and Procedures and in compliance with applicable provincial legislation.
Leadership:
  • Lead, coach, and motivate the team to improve productivity, engagement, and retention of patients.
  • Drive the implementation of company programs, policies, and procedures by supporting action plans and directly motivating the team to meet operational and company objectives.
  • Support recruitment efforts to interview dental professionals and assess for the best fit.
  • Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process.
About You:
  • University or College Diploma in business or office administration.
  • 3-5 years of experience in either a clinical setting, retail sales, or customer service environment.
  • Experience in a supervisory or management role contributing to business operations, including staff scheduling, finances, inventory, and people management.
  • Strong business acumen and extensive experience in budgeting and forecasting.
  • Experience with dental software systems and Microsoft Office is preferred.
  • Strong commitment to maintaining health regulation and operational standards.
  • Willingness to work varied hours to align with business needs.

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