Insurance Technical Specialist
1 month ago
About the Role
The Broker Technical Specialist is a key member of the OTIP Group of Companies (OGC) team, responsible for providing expert product and technical support to all sales and servicing teams within the Orbit brokerage.
Reporting to the Shared Services Manager, the core parts of your role will be to:
- Provide product and technical expertise to all team members by providing feedback, clarification and direction in procedural, technical, administrative and systems issues.
- Investigate complex issues from all Orbit brokerage employees and members, performing root cause analysis and resolution.
- Provide one on one coaching support in file management, complex member issues including remarkets, and technical support.
- Work with the insurance carrier as a technical liaison to clarify escalated technical coverage information related to claims and coverage.
- Engage with the insurance carriers, vendor partners, and Technology Enablement, to act as the first point of contact to troubleshoot issues with applications/systems.
- Investigate and respond to written, telephone and walk-in complaints from members, regarding coverage, claims and service, and documents outcomes for future reference.
- Develop and document formal processes to create various administrative resource materials for the brokerage.
- Recommend and implement changes in processes working with management, carrier partners, and the Quality and Training Team.
- Collaborate and participate with the Training team to ensure a seamless onboarding process for new hires, providing clear expectations, guidance and support.
- Participate in User Acceptance Testing for systems changes.
- Work as an Epic Super User to support and provide guidance to enhance efficiency in the teams.
- Continue to provide member support through outbound initiatives including carrier changes, dislocation and exception reports.
- Provide support as a secondary agent on the broker service queue to stabilize service levels.
- Provide information and respond to inquiries from all departments, including back-end support to Managers.
-
Insurance Technical Specialist
4 weeks ago
Waterloo, Ontario, Canada OTIP RAEO Full timeAbout the RoleThe Broker Technical Specialist is a key member of the OTIP Group of Companies (OGC) team, responsible for providing coaching and technical support to sales and servicing teams within the Orbit brokerage.Reporting to the Shared Services Manager, the core responsibilities of this role include:Providing product and technical expertise to team...
-
Insurance Technical Support Specialist
1 week ago
Waterloo, Ontario, Canada OTIP RAEO Full timeJob DescriptionThe Insurance Technical Support Specialist plays a vital role in providing exceptional service to our clients by offering technical support and product expertise to all sales and servicing teams within the Orbit brokerage.Responsibilities:Provide technical guidance and support to team members, ensuring they have the necessary knowledge to...
-
Insurance Service Specialist
1 week ago
Waterloo, Ontario, Canada OTIP RAEO Full timeAbout UsAt OTIP RAEO, we're committed to delivering exceptional service and benefits support to our members. We believe in creating a workplace where everyone feels valued, supported, and included.About the RoleWe're seeking an experienced Insurance Service Specialist - Technical Support to join our team. As a key member of our brokerage, you'll be...
-
Insurance Support Specialist
1 week ago
Waterloo, Ontario, Canada Onlia x aha insurance Full timeAt Onlia x aha insurance, we're committed to simplifying the insurance experience for Canadians. We believe in using technology to streamline processes and providing personable customer service.We're looking for an Insurance Support Specialist to join our team. In this role, you'll provide support to our personal insurance team and assist with billing,...
-
Technical Leader, Insurance Technology
1 week ago
Waterloo, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeAbout UsCompany 1 - The Manufacturers Life Insurance Company is a leading international financial services group that helps people make their decisions easier and lives better. Our global headquarters are in Toronto, Canada, and we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.We...
-
Senior Technical Operations Specialist
1 week ago
Waterloo, Ontario, Canada CopperTree Solutions Inc. Full timeCopperTree Solutions Inc. is seeking a highly skilled Senior Technical Operations Specialist to join our team.About the RoleThis role offers a competitive salary of $80,000 - $110,000 per year, depending on experience.The successful candidate will be responsible for providing technical support and guidance to internal teams and external customers.We are...
-
Technical Support Specialist
1 month ago
Waterloo, Ontario, Canada beBee Professionals Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at beBee Professionals in Waterloo. The ideal candidate will have a strong background in customer service and technical support, with a Bachelor's degree in Computer Science or a related field.The successful candidate will be responsible for:Troubleshooting customer issues and...
-
Technical Support Specialist
4 weeks ago
Waterloo, Ontario, Canada CopperTree Solutions Inc. Full timeCopperTree Solutions Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients, troubleshooting and resolving technical issues, and ensuring that our computer systems and networks are running smoothly.Key Responsibilities:Provide...
-
Salesforce Developer
1 month ago
Waterloo, Ontario, Canada Ontario Teachers Insurance Plan (OTIP) Full timeJob Title: Salesforce Developer - CRM SpecialistAbout the Role:We are seeking a highly skilled Salesforce Developer - CRM Specialist to join our team at Ontario Teachers Insurance Plan (OTIP). As a key member of our Digital Solutions team, you will be responsible for designing, developing, and implementing Salesforce CRM solutions that support our business...
-
Insurance Compliance Specialist
1 week ago
Waterloo, Ontario, Canada Manulife Full timeAbout the RoleWe are seeking an experienced Insurance Compliance Specialist to join our team in Montreal, Quebec. In this role, you will provide ongoing support to our Group Benefits business and work closely with our compliance team to ensure regulatory requirements are met.
-
Technical Support Specialist
4 weeks ago
Waterloo, Ontario, Canada HONGYAN PRECISION MANUFACTURING LIMITED Full timeJob SummaryHONGYAN PRECISION MANUFACTURING LIMITED is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key ResponsibilitiesRespond to user inquiries and provide solutions to technical...
-
Technical Support Specialist
3 weeks ago
Waterloo, Ontario, Canada CopperTree Solutions Inc. Full timeAbout the Role: CopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients. This includes troubleshooting and resolving technical issues, as well as providing training and guidance to users.Key...
-
Technical Support Specialist
2 weeks ago
Waterloo, Ontario, Canada HY PRECISION MANUFACTURING Full timeJob OverviewAt HY Precision Manufacturing, we are seeking a skilled and detail-oriented Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our users, ensuring that they have a seamless experience with our systems and tools.Responsibilities- Respond to user inquiries...
-
Technical Support Specialist
1 week ago
Waterloo, Ontario, Canada CopperTree Solutions Inc. Full timeJob Title:Technical Support SpecialistAbout the Job:CopperTree Solutions Inc. is seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical support to our customers, troubleshooting issues, and ensuring that all equipment is properly installed and functioning.Key...
-
Technical Specialist
4 weeks ago
Waterloo, Ontario, Canada Huawei Full timeOur team has an exciting opportunity for a highly skilled and experienced Technical Specialist to join our computing and cloud network domains.Key Responsibilities:Develop and implement innovative technical solutions to drive business growth and competitiveness.Collaborate with experts from various product lines to promote the adoption of cutting-edge...
-
Salesforce Developer
2 weeks ago
Waterloo, Ontario, Canada Ontario Teachers Insurance Plan (OTIP) Full timeJob DescriptionWe are seeking a highly skilled Salesforce Developer - CRM Specialist to join our team at Ontario Teachers Insurance Plan (OTIP). The successful candidate will be responsible for designing, developing, and implementing Salesforce CRM solutions that support OTIP initiatives.Key Responsibilities:Design and develop Salesforce CRM solutions to...
-
Insurance Sales Specialist
1 week ago
Waterloo, Ontario, Canada FamGuard Group of Companies Full timeFamGuard Group of Companies offers a rewarding career opportunity for an Insurance Sales Specialist. This role is responsible for identifying customer needs and developing personalized solutions to build on existing products.Key ResponsibilitiesDevelop contact plans to introduce new products and services, and quote and market personal insurance...
-
Waterloo, Ontario, Canada Manulife Insurance Malaysia Full timeManulife Insurance Malaysia: Leading Role in Human Resources TechnologyThe position of Vice President, Employee Experience Technology at Manulife Financial, a leading global financial services provider, offers an exciting opportunity to drive comprehensive technical leadership across infrastructure, applications, and business solutions.This role is part of...
-
Salesforce Developer
4 weeks ago
Waterloo, Ontario, Canada Ontario Teachers Insurance Plan (OTIP) Full timeJob Title: Salesforce Developer - CRM SpecialistJob Summary:We are seeking a highly skilled Salesforce Developer - CRM Specialist to join our team at Ontario Teachers Insurance Plan (OTIP). As a Salesforce Developer - CRM Specialist, you will be responsible for designing, developing, and implementing Salesforce CRM solutions that support OTIP initiatives.Key...
-
Technical Sales Specialist
4 weeks ago
Waterloo, Ontario, Canada HONGYAN PRECISION MANUFACTURING LIMITED Full timeJob SummaryHONGYAN PRECISION MANUFACTURING LIMITED is seeking a skilled Technical Sales Specialist to join our team. As a Technical Sales Specialist, you will be responsible for promoting our products and services to existing clients, identifying and soliciting potential clients, and assessing clients' needs and resources to recommend the appropriate goods...