Member Experience Team Lead

2 months ago


Ottawa, Ontario, Canada Movati Athletic Full time
Be a Part of Our Member Experience Team

We're looking for a skilled Member Experience Supervisor to join our team at Movati Athletic. As a key member of our team, you'll play a vital role in delivering an exceptional experience for our members.

About the Role

This is a dynamic and challenging role that requires a people-oriented supervisor who can effectively coach and motivate staff. You'll be responsible for sharing your experience and knowledge to assist the team in hitting their sales goals and targets.

Key Responsibilities
  • Act as a delegate to the Experience Manager and provide guidance and support to staff
  • Coach and motivate staff to achieve sales goals and targets
  • Match each new member's unique needs, interests, and goals with the right Club products, services, and people
  • Resolve any concerns and ensure members and guests feel welcomed
  • Work a variety of shifts, including early mornings, days, afternoons, and weekends
Qualifications

We're looking for candidates with 2+ years of related customer experience and 1+ years of sales experience. You should be able to articulate how you have achieved sales success and delivered meaningful customer growth in your past experiences.

What We Offer

We offer a competitive total compensation package that includes an industry-leading base salary, commission, group benefits, complimentary membership, and leadership training. Our promise at Movati is to help you feel welcome, feel comfortable, and feel healthy.

Accommodations are available on request for candidates taking part in all aspects of the selection process.



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