Member Experience Team Lead

2 months ago


Ottawa, Ontario, Canada Movati Athletic Full time
Join the Member Experience Team at Movati Athletic

We are seeking a highly motivated and people-oriented supervisor to join our Member Experience team. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a team of customer-facing staff.

Key Responsibilities:

  • Lead a team of customer-facing staff to deliver exceptional customer experiences
  • Drive sales growth through effective coaching and motivation of staff
  • Match each new member's unique needs, interests, and goals with the right Club products and services
  • Resolve any concerns and ensure members and guests feel welcomed
  • Work a variety of shifts, including early mornings, days, afternoons, and weekends

Qualifications:

  • 2+ years of related customer experience and 1+ years of sales experience
  • Ability to articulate how you have achieved sales success and delivered meaningful customer growth in your past experiences

Perks:

  • Competitive total compensation package, including an industry-leading base salary, commission, group benefits, and complimentary membership
  • Leadership training to help ensure you are always learning and developing

Accommodations:

Accommodations are available on request for candidates taking part in all aspects of the selection process.



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