Air Traffic Operations Coordinator

2 weeks ago


Dorval, Quebec, Canada Starlink Aviation Full time
Job Summary

We are seeking an enthusiastic and goal-oriented individual to join our team as a Customer Service Representative at Starlink Aviation // Signature Aviation YUL.

About the Role:

This is an exciting opportunity to provide high standards of service to customers, ensuring efficient and courteous arrivals and departures of aircraft. You will be responsible for flawless communication and coordination between customers and line service agents, as well as assisting with services such as fueling, catering, and securing hangar space.

Key Responsibilities:

  • Provide exceptional customer service and ensure customer satisfaction;
  • Coordinate efficiently with customers and line service agents to facilitate smooth operations;
  • Assist with various services including fueling, catering, and hangar space allocation;
  • Communicate effectively with customers and internal teams to resolve issues promptly;
  • Maintain accurate records and reports as required.

Requirements:

To be successful in this role, you will need:

  • Experience in customer support or a related field;
  • Fluency in both French and English, spoken and written;
  • Excellent writing and communication skills;
  • Strong interpersonal and leadership skills;
  • Able to work efficiently in a fast-paced environment.

Competencies:

  • Courtesy, discretion, and efficiency in customer interactions;
  • Leadership through innovation and initiative;
  • Passion for delivering exceptional results;
  • Proactivity and drive to complete tasks effectively;
  • Personal and corporate integrity.

What We Offer:

We provide a dynamic and supportive work environment, competitive salary ($45,000 - $60,000 per year), flexible schedule, free parking, RRSP, 3 weeks of vacation after one year of service, 5 personal days off, and a full range of benefits including group insurance, assistance program, telemedicine, postal pharmacy, short- and long-term disability, dental, and drug life insurance.

Join Our Team:

As a valued member of our team, you will have opportunities to grow and develop your career in a global network with access to diverse roles and responsibilities. If you are a motivated and customer-focused individual who thrives in a dynamic environment, we encourage you to apply for this exciting opportunity.



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