Customer Experience Ambassador
4 days ago
Elevate the guest experience in our restaurants and provide assistance that exceeds our guests' expectations of McDonald's. We are seeking a motivated and customer-focused individual to join our team as a Guest Experience Ambassador.
About the RoleThe Guest Experience Ambassador is responsible for connecting with guests throughout the restaurant to provide a welcoming dining experience. This includes providing directions, assisting parents and seniors, and inquiring about the quality of their visit and food. The ideal candidate will have an engaging, extroverted personality and a customer-focused mentality.
Key Responsibilities- Connect with guests to provide a welcoming dining experience
- Work with the maintenance and dining room crew to identify and ensure that the restaurant remains clean, well-maintained, and properly equipped to meet guests' needs
- Become a Guest Traffic Guide (GTG) during peak periods
- Engaging, extroverted personality and customer-focused mentality
- Proficient in-service stations, and certified in guest fundamentals
- Dedication to increasing the guest experience through proactive anticipation of guests' needs
- Demonstrated the ability and the empowerment to step in during guest recovery
- Prior hosting experience is an asset
We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, plus benefits and opportunities for advancement. As a valued member of our team, you will enjoy flexible hours/shifts, a safe and respectful work environment, access to world-class training and skills development opportunities, and a total rewards package that includes discounts, incentives, and recognition perks.
About UsThe McCafé brand launched in Canada in 2011, becoming a leading player in the Canadian quick-service coffee landscape with its Premium Roast coffee and espresso-based beverages. Building on its strong coffee credentials, McCafé has expanded into other menu categories including Real Fruit Smoothies, Frappés, and Bakery. McCafé opened its first standalone café in Toronto in 2015, offering its signature coffee products along with a café-style menu. Our workplace has a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees.
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Customer Experience Ambassador
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