Senior Customer Success Operations Specialist
6 days ago
We are seeking a highly skilled Senior Customer Success Operations Specialist to join our Revenue Operations Team at Clio. This role is available to candidates in various locations.
Key Responsibilities- Partner with the Customer Enablement organization to design and implement strategic programs and initiatives that drive growth and improve customer success.
- Proactively identify gaps and design effective solutions to improve operational efficiency and customer satisfaction.
- Develop and execute plans to optimize the Customer Enablement organization's tech stack and processes.
- Collaborate with cross-functional teams to drive initiatives that support customer success and revenue growth.
- Provide data-driven insights and analysis to inform business decisions and drive strategic initiatives.
- 5+ years of experience in Customer Success Operations, Revenue Operations, and/or Customer Success Leadership at software companies.
- Strong business acumen and understanding of key metrics for Customer Success (Post-Sales) organizations.
- Excellent organization and time management skills, with experience creating and maintaining detailed project plans.
- Data-driven and analytical, with the ability to use data to measure business impact.
- Excellent verbal and written communication skills, with the ability to communicate with stakeholders of all levels.
- Strong ability to work both independently and in teams to deliver successful outcomes.
- Competitive salary with top-tier health benefits, dental, and vision insurance.
- Hybrid work environment, with flexibility to work from home or in the office.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit.
- RRSP matching and RESP contribution.
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.
Clio is a global leader in the legal technology industry, transforming the legal experience for all. We are committed to fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from.
We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
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