Customer Experience and Operations Manager

4 weeks ago

Richmond Hill, Ontario, Canada Randstad Canada Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Customer Experience and Operations Manager. As a key member of our organization, you will be responsible for developing and implementing strategies to improve customer retention and drive business growth.

Key Responsibilities
  • Develop and implement strategies to improve customer retention and drive business growth
  • Collect and analyze customer feedback to identify trends and areas for improvement
  • Work closely with the customer service team to ensure all customer issues are addressed
  • Develop and execute inventory plans to ensure optimal stock levels and minimize excess inventory
Requirements
  • Bachelor's degree in business administration, logistics, or a related field
  • Proven experience in logistics and operations management, preferably in a fast-paced environment
  • Strong leadership skills with the ability to lead and inspire a team
  • Excellent communication and collaboration skills
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for growth and development. If you are a driven and motivated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

Randstad Canada is committed to fostering a diverse and inclusive workplace. We welcome applications from qualified candidates who share our values and are passionate about making a difference.

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