Customer Support Operations Manager
1 day ago
Greenstone Financial Services Canada is seeking an experienced professional to lead our Customer Support team. As Head of Customer Support, you will be responsible for providing operational leadership to the Customer Support department, encompassing customer administration services, retention practices, claims processing, customer experience management, and knowledge management.
Key Responsibilities:
- Provide operational leadership to the Customer Support department
- Develop and execute strategic direction for customer care activities
- Lead the development, execution, and management of post-sale operational processes
- Ensure alignment with business objectives across Administration, Claims, Retention, Customer Experience, and Knowledge Management
- Drive Customer Experience initiatives and ensure operational knowledge is centrally managed
- Manage matters escalated from the teams across the business
- Contribute as a subject matter expert on new or enhancement projects
- Communicate and strategize with the leadership team to deliver on new projects/initiatives
Requirements:
- Tertiary level qualifications or qualified by experience
- 10+ years of demonstrated experience running contact center operations (insurance highly desired)
- Demonstrated experience in Customer Experience (CX) functions
- Flexible and able to respond to a changing environment
- Demonstrated business acumen and commercial awareness combined with business development skills
- Excel skills combined with a developed understanding of information technology and Office applications
- Networking skills to develop and maintain strong internal and external relationships
About Greenstone Financial Services Canada:
Greenstone Financial Services Canada is a leading distributor of direct-to-consumer insurance solutions in Canada. We are backed by majority shareholders Ontario Teacher's Pension Plan (OTPP) and Caisse de Dépôt et Placement du Québec (CDPQ). We are committed to data-driven decision-making and a continually evolving product offering to meet the ever-changing needs of our customers.
-
Customer Support Operations Manager
1 day ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking an experienced professional to lead our Customer Support team. As Head of Customer Support, you will be responsible for providing operational leadership to the Customer Support department, encompassing customer administration services, retention practices, claims processing,...
-
Customer Support Operations Manager
1 day ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking an experienced professional to lead our Customer Support team. As Head of Customer Support, you will be responsible for providing operational leadership to the Customer Support department, encompassing customer administration services, retention practices, claims processing,...
-
Customer Support Operations Manager
2 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking an experienced professional to lead our Customer Support team. As Head of Customer Support, you will be responsible for providing operational leadership to the Customer Support department, encompassing customer administration services, retention practices, claims processing,...
-
Customer Support Operations Manager
2 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking an experienced professional to lead our Customer Support team. As Head of Customer Support, you will be responsible for providing operational leadership to the Customer Support department, encompassing customer administration services, retention practices, claims processing,...
-
Customer Support Operations Manager
2 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking an experienced professional to lead our Customer Support team. As Head of Customer Support, you will be responsible for providing operational leadership to the Customer Support department, encompassing customer administration services, retention practices, claims processing,...
-
Customer Support Operations Manager
2 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking an experienced professional to lead our Customer Support team. As Head of Customer Support, you will be responsible for providing operational leadership to the Customer Support department, encompassing customer administration services, retention practices, claims processing,...
-
Head of Customer Support Operations
3 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking an experienced professional to lead our Customer Support department. As the Head of Customer Support, you will be responsible for providing operational leadership to the team, ensuring that all customer administration services, retention practices, claims processing, customer...
-
Head of Customer Support Operations
3 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeJob Title: Head of Customer SupportGreenstone Financial Services Canada is seeking an experienced professional to lead our Customer Support department. As the Head of Customer Support, you will be responsible for providing operational leadership to the team, ensuring that all customer administration services, retention practices, claims processing, customer...
-
Customer Support Manager
1 week ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full time{"title": "Customer Support Manager", "content": "Job SummaryGreenstone Financial Services Canada is seeking a highly skilled Customer Support Manager to lead our customer support team. As a key member of our organization, you will be responsible for providing exceptional customer service, managing a team of customer support advisors, and driving business...
-
Customer Support Manager
2 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeCustomer Support ManagerGreenstone Financial Services Canada is seeking a highly skilled Customer Support Manager to lead our Customer Support team. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that our team meets the highest standards of customer service.Key Responsibilities:Lead and...
-
Customer Support Manager
2 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeCustomer Support ManagerGreenstone Financial Services Canada is seeking a highly skilled Customer Support Manager to lead our Customer Support team. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that our team meets the highest standards of customer service.Key Responsibilities:Lead and...
-
Customer Support Manager
1 day ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeCustomer Support ManagerGreenstone Financial Services Canada is seeking a highly skilled Customer Support Manager to lead our Customer Support team. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that our team meets the highest standards of customer service.Key Responsibilities:Lead and...
-
Customer Support Manager
23 hours ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeCustomer Support ManagerGreenstone Financial Services Canada is seeking a highly skilled Customer Support Manager to lead our Customer Support team. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that our team meets the highest standards of customer service.Key Responsibilities:Lead and...
-
Customer Support Manager
1 week ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full time{"title": "Customer Support Manager", "content": "Job SummaryGreenstone Financial Services Canada is seeking a highly skilled Customer Support Manager to lead our customer support team. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that all team members are compliant and working within...
-
Customer Support Manager
4 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeCustomer Support ManagerGreenstone Financial Services Canada is seeking a highly skilled Customer Support Manager to lead our Customer Support team. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that all team members are compliant and working within company guidelines.Key...
-
Customer Support Manager
3 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeCustomer Support ManagerGreenstone Financial Services Canada is seeking a highly skilled Customer Support Manager to lead our Customer Support team. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that all team members are compliant and working within company guidelines.Key...
-
Customer Support Manager
5 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Support Manager to lead our team of Customer Support Advisors. As a key member of our Customer Support department, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that our customers receive the highest level of support.Key...
-
Customer Support Manager
5 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Support Manager to lead our team of Customer Support Advisors. As a key member of our Customer Support department, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that our customers receive the highest level of support.Key...
-
Customer Support Manager
3 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeCustomer Support ManagerGreenstone Financial Services Canada is seeking a highly skilled Customer Support Manager to lead our Customer Support team. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that all team members are compliant and working within company guidelines.Key...
-
Customer Support Manager
4 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeCustomer Support ManagerGreenstone Financial Services Canada is seeking a highly skilled Customer Support Manager to lead our Customer Support team. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that all team members are compliant and working within company guidelines.Key...