Service Coordinator

2 days ago

Mississauga, Ontario, Canada Lakeside Process Controls Full time
Job Title: Service Coordinator

Lakeside Process Controls Ltd. is a leading provider of automation solutions to various industries. Our expertise in process management and industrial automation enables us to deliver tailored solutions to our customers, ensuring their operations run safely and efficiently.

Key Responsibilities:
  • Coordinate customer communications, outside sales, and technician interactions
  • Handle emergency calls, dispatch technicians, and manage service team schedules
  • Provide technical support, estimate work, and price orders
  • Ensure technicians receive necessary information, including service scope, safety requirements, and reports
  • Respond to customer inquiries, complaints, and investigate billing issues
  • Prepare Service Agreement contracts and job estimates
  • Verify technician hours, input data, and summarize timesheets
  • Provide administrative support, including phone coverage, mail, and filing
  • Verify order accuracy and communicate changes to the Order Management Coordinator
  • Review job costs and completion, track invoicing, and identify concerns or delays
Requirements:
  • Bachelor's Degree and/or College Diploma
  • 3-5 years' experience in service coordination or order management with services exposure
  • Excellent planning, organizational, and time management skills
  • Effective verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Attention to detail and ability to prioritize multiple objectives
  • Team player with high personal standards
  • Proficiency in MS Office and Windows
What We Offer:
  • Flexible working schedules, including hybrid remote work programs
  • Competitive compensation package with RRSP-matching
  • Comprehensive benefits coverage (medical, dental, vision, EAP & on-demand virtual health care)
  • Culture promoting healthy work-life balance with above-market paid time off
  • Structured training and development program and opportunities for continuous learning
  • Participation in an award-winning Wellness Program

Lakeside Process Controls Ltd. is committed to employment equity and welcomes diversity. We believe in celebrating different perspectives and experiences and encourage applications from all qualified individuals.

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