Financial Services Claims Specialist
3 weeks ago
Randstad Canada is dedicated to providing exceptional customer service in the financial industry. As a Claims Handler, Tax & Utility, you will play a vital role in processing and reviewing claims for coverage, providing superior customer service to clients, and developing internal and external partnerships to enhance the overall customer experience.
This is a full-time, permanent hybrid position located in Oakville, offering a competitive salary range of $60,000 to $65,000 per year. As a Claims Handler, you will work Monday to Friday, 8:30am to 5:00pm, with a hybrid schedule of three days in the office and two days working from home. All necessary equipment will be provided, and you will have access to a full-service cafeteria, onsite gym, and beautiful forest scenery.
As a Randstad Canada employee, you will enjoy a range of benefits, including virtual healthcare, an Employee & Family Assistance Program, three weeks of vacation, and 10 personal days. You will also have the opportunity to participate in the stock purchase plan, group retirement savings plan, and performance-based incentives.
To succeed in this role, you will need strong communication and interpersonal skills, as well as the ability to work with high-volume claim files. Prior customer service experience and a detail-oriented approach are also essential. If you are a team player with a passion for problem-solving, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Process and review claims for coverage as per company policies and guidelines
- Provide superior customer service to clients via portal, email, and phone
- Develop internal and external partnerships to enhance the overall customer experience
- Provide information on denied claims
- Prepare detailed support documents
- Engage with external stakeholders to confirm outstanding accounts
Qualifications:
- Ability to work with high-volume claim files
- Strong communications and interpersonal skills
- Prior customer service experience
- Detail-oriented and proven ability to multi-task in a fast-paced environment
- Team player
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all candidates and employees. We welcome applications from diverse candidates and encourage you to identify any accommodation requirements to ensure your ability to fully participate in the interview process.
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