Customer Experience Specialist
1 week ago
Welcome to NRG, where we're driven by our passion to create a smarter, cleaner and more connected future. Our innovative solutions make life easier for customers, helping them power, protect, and intelligently manage their homes and businesses.
We foster a dynamic work environment and a unified, inclusive culture that leads to better collaboration and business performance. Our company programs help employees develop the skills they need for success.
In this role, you'll play a key part in shaping and implementing customer experience strategies, managing initiatives across the entire customer lifecycle, including retention and acquisition efforts.
Key Responsibilities:- Analyze customer data and survey feedback to uncover root causes of dissatisfaction, major pain points, and opportunities for improvement.
- Develop clear, data-driven reports and presentations to communicate findings and actionable insights to stakeholders.
- Collaborate with cross-functional teams to create detailed recommendations and roadmaps for optimizing customer journeys and improving key processes.
- Measure and evaluate the success of implemented changes, refining and adjusting strategies as needed to continuously improve the customer experience.
We offer a competitive salary ranging from $70,000 to $90,000 per year, depending on experience, plus benefits and a hybrid work environment.
Requirements:- Bachelor's degree in Marketing, Data Analytics, Business, or a related field.
- 3+ years of experience in CX research, customer data analysis, or a related role.
- Experience with CX platforms (InMoment).
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