Customer Experience Specialist

2 weeks ago

Calgary, Alberta, Canada Real Canadian Superstore Full time
Role Overview

At Real Canadian Superstore, we're seeking a skilled Customer Experience Specialist to join our team. As a key member of our e-commerce team, you'll play a vital role in delivering exceptional customer experiences through efficient and accurate order fulfillment.

Key Responsibilities
  • Provide top-notch customer service by addressing general questions and maintaining a positive environment
  • Accurately fill customer orders with quality products, ensuring a personalized shopping experience
  • Process customer transactions accurately using debit, credit, cash, and gift cards
  • Contact customers to ensure order accuracy or inquire about product substitutions

Requirements
  • A team player with attention to detail
  • Driven and able to work independently in a fast-paced environment
  • Resourceful and courteous when resolving customer questions
  • Motivated to learn new things

What We Offer
  • Flexibility to work a variety of hours, including days, evenings, nights, and weekends
  • Able to move up to 50lbs and maintain constant mobility throughout the shift

Our Commitment to Sustainability and Social Impact
We're dedicated to creating a positive impact on our communities and the environment. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing, and Community – and we're constantly looking for ways to demonstrate leadership in these areas. Our CORE Values – Care, Ownership, Respect, and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we're one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers, and Canada's Top Employers for Young People.

Why Work with Us?
We're committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

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