Global Corporate Banking Client Service Director
1 week ago
We are seeking a highly skilled and experienced professional to join our team as a Global Corporate Banking Client Service Director. This is a key role that requires strong leadership and coordination skills to ensure the delivery of exceptional client service to our multinational clients.
Key Responsibilities- Client Relationship Management: Act as a first point-of-contact for client global servicing needs, coordinating with global and local client Relationship Managers and relationship support teams.
- Client Service Delivery: Strengthen client relationships by delivering market differentiating service through proactive engagement, anticipating client needs and unique business requirements and strategic objectives.
- Business Growth: Support the delivery of value propositions for the Bank and the client at the global level, executing service level agreements aligned to the Bank's multinational client standards.
- Client Experience: Simplify and enhance client experience through seamless coordination between Countries, Relationship Managers and Servicing teams as a central relationship point of contact.
- Global Business Coordination: Coordinate and oversee global business relationship pipelines and communicate cross border initiatives to local teams.
- Business Referrals: Coordinate global business referrals with the appropriate Relationship Managers and Sales teams.
- Client Onboarding: Coordinate with partners to provide consistent onboarding and servicing client experiences across the Bank's global footprint for Capital Markets, Corporate Banking and Transaction Banking.
- Account Planning: Support local Relationship Managers with client relationships and assist in the execution of the account plans.
- Client Focus: Champion a client-focused culture to deepen client relationships and leverage broader Bank relationships, systems, knowledge to earn client primacy.
- Escalation Management: Takes responsibility for escalated client and partner inquiries, concerns or complaints and resolves matters promptly and accurately.
- Risk Management: Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Team Collaboration: Contribute to a high-performance environment and fosters an inclusive work environment, supporting the vision/values/business strategy for the team.
- Education: Bachelor of Business Administration or Finance.
- Experience: Experience in finance industry and a keen interest in financial markets.
- Knowledge: High knowledge of all Bank's monitoring, regulatory and compliance requirements.
- Industry Expertise: Experience in Capital Markets - FICC, Equities and Prime Services and Transaction Banking.
- Language: English required and Spanish language competency is an asset.
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