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Director - Global Corporate & Multinational Client Service Specialist

2 months ago

Old Toronto, Ontario, Canada Scotiabank Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Director - Global Corporate & Multinational Client Service. This role will be responsible for coordinating between countries coverage teams, including Relationship Managers, Cash treasury desk, trade and GTB teams, to ensure a differentiated service model to Multinational clients.

Key Responsibilities
  • Act as a first point-of-contact for client global servicing needs in coordination with global and local client Relationship Managers and relationship support teams.
  • Strengthen client relationships by delivering market differentiating service through proactive engagement anticipating client's needs and unique business requirements and strategic objectives.
  • Support the delivery of value propositions for the Bank and the client at the global level and execution of the service level agreements aligned to the Bank's multinational client standards.
  • Support growth of top revenue multinational clients globally by ensuring timely execution and consistent client experiences with differentiated service.
  • Simplify and enhance client experience through seamless coordination between Countries, Relationship Managers and Servicing teams as a central relationship point of contact.
  • Coordinate and oversee global business relationship pipelines and communicate cross border initiatives to local teams.
  • Coordinate global business referrals with the appropriate Relationship Managers and Sales teams.
  • Coordinate with partners to provide consistent onboarding and servicing client experiences across the Bank's global footprint for Capital Markets, Corporate Banking and Transaction Banking.
  • Support local Relationship Managers with client relationships and assist in the execution of the account plans.
  • Champion a client focused culture to deepen client relationships and leverage broader Bank relationships, systems, knowledge to earn client primacy.
  • Takes responsibility for escalated client and partner inquiries, concerns or complaints and resolves matters promptly and accurately.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Contribute to a high-performance environment and fosters an inclusive work environment, supporting the vision/values/business strategy for the team.
Requirements
  • Bachelor of Business Administration or Finance
  • Experience in finance industry and a keen interest in financial markets
  • High knowledge of all Bank's monitoring, regulatory and compliance requirements.
  • Experience in Capital Markets - FICC, Equities and Prime Services and Transaction Banking
  • English required and Spanish language competency is an asset
What We Offer

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. We offer a range of benefits and programs to support your physical, mental, and financial well-being, including flexible work arrangements, employee assistance programs, and professional development opportunities.