Ultramar Customer Service Ambassador
3 days ago
About the Role:
The Seasonal Customer Experience Representative (CXR) plays a vital role in providing exceptional customer service to Ultramar clients across multiple channels.
- Manages existing customer accounts by recording and maintaining accurate account information.
- Responds to a high volume of customer inquiries, achieving a Service Level of 85% and resolving issues promptly and professionally.
- Evaluates customer needs and provides solutions through inside sales initiatives, increasing revenue and improving customer satisfaction.
- Processes credit card pre-authorizations and sales accurately, maintaining detailed records of customer interactions and transactions.
- Communicates effectively with internal departments to ensure seamless customer service experiences.
Requirements:
- Excellent interpersonal skills, with a relentless focus on customer satisfaction.
- Strong communication and listening skills, with proficiency in relevant computer applications (Office 365, ERP, CRM, etc.).
- Knowledge of customer service principles and practices, with attention to detail and accuracy.
- Ability to multitask, prioritize, and adapt to changing situations.
- Self-motivated, with a strong work ethic and commitment to excellence.
What We Offer:
Ultramar is committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.
We value diversity, equity, and inclusion, and strive to create a workplace where everyone feels welcome and valued. Join our team of dedicated professionals who are passionate about delivering exceptional customer service.
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