Strategic Customer Experience Director
2 weeks ago
We are seeking an experienced CRM leader to join our Marketing team at Travelopia, a private equity-owned company headquartered in the UK. As a Director of CRM & Loyalty, you will be responsible for developing and executing customer relationship management strategies and loyalty programs to drive customer engagement and repeat business.
Key Responsibilities:- Develop and implement CRM strategies that improve customer satisfaction and retention.
- Analyze customer data to identify insights and opportunities for personalized marketing efforts.
- Leverage customer data and insights to advise CRM and loyalty strategies.
In this role, you will lead a team of CRM marketers and work closely with cross-functional teams to ensure integrated and impactful marketing journeys, programs, and campaigns for both direct-to-consumer and indirect (B2B) channels. We are looking for an experienced professional with a passion for increasing performance through personalization and creative messaging, and a track record of delivering on customer value.
Requirements:- 7+ years of experience in CRM, with experience owning dedication programs;
- Bachelor's degree in Marketing, Business, or related field;
- Consistent track record of developing and implementing successful CRM and loyalty strategies;
- Authority level proficiency with Salesforce and other CRM platforms, marketing automation tools, and data analytics;
- Strong understanding of customer lifecycles and ability to derive actionable insights from customer data;
- Excellent leadership and team management skills.
The estimated salary for this position is $100,000 - $110,000 CAD plus a local bonus scheme. If you have experience in both DTC and B2B, it would be considered an asset for this position. We look forward to hearing from qualified candidates.
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Strategic Director of Customer Experience
2 weeks ago
Old Toronto, Canada Scotiabank Full timeAbout the RoleAs a Strategic Director of Customer Experience, you will play a key role in driving business growth and customer satisfaction through effective management of Social Media and Email channels. The ideal candidate will have 5 years of experience in Financial Services or Retail Banking, with a strong understanding of emerging technologies and...
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Executive Director
1 month ago
Old Toronto, Canada Director File Full timeJob Opportunity: Executive DirectorWe are seeking a highly skilled and experienced Executive Director to lead our team at Director File. As a key member of our senior leadership team, you will be responsible for driving our organization's strategic vision and goals.Key Responsibilities:Develop and implement strategic plans to achieve organizational...
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Executive Director
3 months ago
Old Toronto, Canada Director File Full timeWith the upcoming departure of Executive Director, Nancy Webster, YPT is searching for candidates for the full-time position of Executive Director. This is an exciting opportunity to co-lead Canada’s largest professional theatre for young audiences, a respected arts institution representing one of the most culturally diverse audiences in the country.You...
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Executive Director Position
1 month ago
Old Toronto, Canada Director File Full timeExecutive Director OpportunityWe are seeking a visionary leader to co-lead Canada's largest professional theatre for young audiences. As Executive Director, you will be responsible for collaborating with the Artistic Director to inspire and promote a collaborative theatre spirit amongst staff, volunteers, and the artistic community.Key...
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Strategic Theatre Management Professional
2 weeks ago
Old Toronto, Canada Director File Full timeJob DescriptionAs a key member of our team, you will be responsible for co-leading Canada's largest professional theatre for young audiences, a respected arts institution that serves one of the most culturally diverse audiences in the country.About UsWe are a renowned arts institution dedicated to inspiring and promoting a collaborative theatre spirit...
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VP Director
3 months ago
Old Toronto, Canada Director File Full timeWe have VP Director Job openings for a senior leadership role responsible for overseeing and guiding the strategic direction of a specific department or division within the organization. This role involves setting objectives, managing teams, and ensuring the achievement of key performance indicators to drive the company’s success.Key...
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VP Director
3 months ago
Old Toronto, Canada Director File Full timeWe have VP Director Job openings for a senior leadership role responsible for overseeing and guiding the strategic direction of a specific department or division within the organization. This role involves setting objectives, managing teams, and ensuring the achievement of key performance indicators to drive the company’s success.Key...
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Customer Experience Director, Canada
2 weeks ago
Old Toronto, Canada Intuit Inc. Full timeLead Customer Success in CanadaWe are seeking a seasoned professional to lead our Customer Success team in Canada. As the Head of Customer Success for Canada, you will be responsible for driving customer retention and growth through delivery of exceptional customer experiences.The ideal candidate has a proven track record of success in leading...
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Director of Customer Experience Optimization
4 weeks ago
Toronto, Ontario, Canada BMO Full timeJob Title: Director of Customer Experience OptimizationThe Director of Customer Experience Optimization will lead a cross-functional team to redesign and enhance the customer service model for TPS and commercial banking. This role involves strategic planning, role optimization, process improvement, and collaboration with various departments to ensure...
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Experience Director
2 weeks ago
Old Toronto, Canada Miles Nadal JCC Full timeChief Experience Officer Role OverviewMiles Nadal JCC is a 70-year-old institution that provides opportunities for people of all ages and backgrounds to be active, learn, connect, and participate in cultural experiences. Rooted in Jewish values, the MNjcc is open to all.About the PositionWe're seeking an experienced leader to serve as our Chief Experience...
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Director, Account Management
6 days ago
Old Toronto, Canada Loblaw Digital Full timep>At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of...
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Project Director
2 weeks ago
Toronto, Ontario, Canada Strategic Coach Full timeJob Title: Project DirectorWe are seeking a highly skilled Project Director to lead the creation of various deliverables and manage project workflows. This role requires excellent organizational and communication skills, as well as experience working with cross-functional teams.About Strategic Coach:Strategic Coach is a company that provides world-class...
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Executive Leader
4 weeks ago
Old Toronto, Canada Director File Full timeJob Opportunity: Executive DirectorWe are seeking a skilled and experienced Executive Director to lead our team at Director File. As a key member of our senior leadership team, you will drive our organization's strategic vision and goals.Key Responsibilities:Develop and implement strategic plans to achieve organizational objectives.Lead and manage a team of...
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Accounts Executive
1 month ago
Old Toronto, Canada Director File Full timeJob Opportunity: Executive DirectorWe are seeking a highly skilled and experienced Executive Director to lead our team at Director File. As a key member of our senior leadership team, you will be responsible for driving our organization's strategic vision and goals.Key Responsibilities:Develop and implement strategic plans to achieve organizational...
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CEO - Chief Executive and Community Officer H/F
1 month ago
Old Toronto, Canada Director File Full timeh3>Executive Director OpportunityWe are seeking a visionary leader to co-lead Canada's largest professional theatre for young audiences. As Executive Director, you will be responsible for collaborating with the Artistic Director to inspire and promote a collaborative theatre spirit amongst staff, volunteers, and the artistic community.Develop and maintain...
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Strategic Customer Experience Leader
4 weeks ago
Old Toronto, Canada Scotiabank Full timeJob DescriptionWelcome to Scotiabank, a leading bank in the Americas. We are seeking a highly skilled Strategic Customer Experience Leader to join our team. As a key member of our leadership team, you will be responsible for designing and executing customer experience strategies across all segments, ensuring that every touchpoint aligns with our service...
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Accounts Executive
2 weeks ago
Old Toronto, Canada Director File Full timeCo-lead Canada's largest professional theatre for young audiences, a respected arts institution representing one of the most culturally diverse audiences in the country. Key responsibilities include working with the Artistic Director to inspire and promote a collaborative theatre spirit amongst staff, volunteers, and the artistic community. The ideal...
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Strategic Director
1 month ago
Old Toronto, Ontario, Canada ENGINEERINGUK Full timeSenior Director Franchise StrategyCoca-Cola is a global leader in the beverage industry, committed to bringing the best in refreshment to consumers around the world. We foster innovation, growth, and sustainability in all our operations.We are seeking a Strategic Business Planner to develop and implement long-term strategies, drive annual business planning,...
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Strategic Transformation Director
2 weeks ago
Old Toronto, Canada ExecThread Full timeAt ExecThread, we are seeking a highly skilled Strategic Transformation Director to join our team. The ideal candidate will have a proven track record of driving innovation and transformation in a fast-paced environment.The role is focused on empowering young people and championing mental well-being. As a member of our Board of Directors, you will play a...
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Strategic Portfolio Director
4 weeks ago
Old Toronto, Canada Scotiabank Full timeJob Title: Strategic Portfolio DirectorAt Scotiabank, we are seeking a highly skilled and experienced Strategic Portfolio Director to lead and oversee the Portfolio Management unit for business banking credit within the International Business segment.Key Responsibilities:Develop and implement business strategies, plans, and initiatives in compliance with...