Experience Director

2 weeks ago


Old Toronto, Canada Miles Nadal JCC Full time
Chief Experience Officer Role Overview

Miles Nadal JCC is a 70-year-old institution that provides opportunities for people of all ages and backgrounds to be active, learn, connect, and participate in cultural experiences. Rooted in Jewish values, the MNjcc is open to all.


About the Position

We're seeking an experienced leader to serve as our Chief Experience Officer (CXO). This role will lead our team in providing excellent customer service, experiential programming, and building community.


Main Responsibilities
  1. Develop and lead a unified vision for community life at the Miles Nadal JCC.
  2. Create strategy, provide vision and leadership for the professional team responsible for client-facing interactions.
  3. Build an inspiring vision for customer service and engagement, thinking about programs, interactions, and physical space.
  4. Support the growth of a data culture where departments use data to animate the team around shared goals.
  5. Build partnerships in the community to advance the work of the Miles Nadal JCC.
  6. Lead direct reports in budgeting and managing revenue and expenditures.
  7. Participate in regular meetings of the Board of Directors and provide strategic direction and leadership.

Requirements
  • A relationship builder skilled at network weaving and coaching others to connect people and cultivate leaders.
  • A strategic thinker with experience leading and planning efforts, conducting strategic program reviews.
  • A collaborative team player with a positive attitude who enjoys learning from and with talented colleagues.
  • An active listener approaching problems with a growth mindset.

What We Offer

$120,000 - $150,000 per year, depending on experience.

This role offers a competitive salary, benefits, and the opportunity to make a meaningful impact in our community.



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