Customer Experience Director, Canada

2 weeks ago

Old Toronto, Canada Intuit Inc. Full time
Lead Customer Success in Canada

We are seeking a seasoned professional to lead our Customer Success team in Canada. As the Head of Customer Success for Canada, you will be responsible for driving customer retention and growth through delivery of exceptional customer experiences.

The ideal candidate has a proven track record of success in leading customer-centric operations and teams, with extensive experience in customer experience management, team leadership, and strategic planning. You will be a strong advocate for customer needs, with excellent communication and interpersonal skills, and the ability to build and manage high-performing teams.

This role reports directly to the Director of International Customer Success and sits on the leadership teams of both the Canada market and International Customer Success. As a key member of the International CS leadership team, you will play an active role in shaping global best practices and contributing to the long-term Canada strategy.

The successful candidate will have a deep understanding of customer behavior, pain points, and trends, as well as the ability to develop clear and compelling business cases that support prioritization of work and investments. You will also have strong commercial acumen and the ability to drive growth and revenue through the power of Customer Success.

Responsibilities:
  • Lead the development and implementation of customer retention and growth strategies across Canada
  • Build and manage high-performing teams that deliver exceptional customer experiences
  • Collaborate with cross-functional teams to drive global best practices and contribute to the long-term Canada strategy
  • Develop and prioritize the Canada CS strategy to deliver on business goals and contribute to overall growth and success of the markets
Requirements:
  • Proven track record of success in leading customer-centric operations and teams
  • Extensive experience in customer experience management, team leadership, and strategic planning
  • Strong advocate for customer needs, with excellent communication and interpersonal skills
  • Ability to build and manage high-performing teams
  • Deep understanding of customer behavior, pain points, and trends
  • Strong commercial acumen and ability to drive growth and revenue through the power of Customer Success

Estimated salary: $180,000 - $250,000 per year, depending on experience and qualifications.

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