Table Games Operations Manager
4 weeks ago
About this Role
As a key member of our gaming operations team, you will be responsible for overseeing the day-to-day activities of table games operations on an assigned area basis. This includes monitoring dealers, maintaining game integrity, and ensuring that all games are conducted in a precise, efficient, and secure manner according to our policies and procedures.
Key Responsibilities
- Monitor dealers in an assigned area and maintain game integrity
- Ensure that all games are conducted in a precise, efficient, and secure manner
- Make changes to schedules as required
- Provide input for coaching and mentoring employees
- Participate in the implementation of table games strategic plans
- Request fill/credit issuance as required
- Verify cash/value transactions pertaining to floats, fills credits, and tips
- Respond to, resolve, or escalate issues
- Report irregularities and suspicious activities
- Assist in allotting player seating and waiting lists
- Maintain a tidy work area
- Liaise and communicate effectively with all operational departments
- Ensure compliance with licensing laws, health and safety, and other statutory regulations
Requirements
- High school diploma; post-secondary education or a suitable combination of education and experience is an asset
- Minimum 2 years of experience in gaming is required
- Knowledge and experience in a variety of table games is required (Roulette, Baccarat, Blackjack, UTH)
- Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication
- Computer literacy in MS Office
- Ability to successfully obtain a Responsible Beverage certification
- Ability to successfully obtain and maintain a Gaming Registration within applicable province (New Brunswick)
- Strong and accurate mathematical skills
- Manual dexterity and the ability to stand for long periods of time
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