Slot Operations Manager
1 month ago
Job Summary
The Slot Supervisor is responsible for ensuring the smooth operation of our casino's slot machines. This includes interacting with customers, resolving issues, and maintaining a positive gaming experience.
Key Responsibilities
- Act as a front-line customer service liaison, answering questions and assisting with game orientation
- Motivate and develop Slot Attendants on the floor
- Participate in a professional and supportive environment for all Casino staff
- Provide prompt and courteous service to ensure guests have an enjoyable gaming experience
- Report issues to the Slot Shift Manager
- Sign jackpots and cancelled credits
- Clear bill and ticket jams and check game and voucher histories to maintain game integrity
- Actively seek out and address customer needs and machine problems
- Assist with awareness of and excitement for on-going and up-coming Casino promotions
- Work in compliance with internal controls, company policies and procedures
Requirements
- 1 year Slot experience preferred along with previous supervisory experience
- Food Safety Certification
- Ability to successfully obtain a Gaming License
- Strong oral and written communication skills
- Manual dexterity, technical aptitude, and trouble shooting ability is an asset
Work Environment
- Regular casino environment, standing for long periods of time, some exposure to noise, non-traditional work hours
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