Slot Operations Coordinator
5 days ago
Job Overview
At Great Canadian Entertainment, we are seeking a highly motivated and experienced Slot Supervisor to join our team. This is an exciting opportunity for a customer-focused individual to lead our slot operations and provide exceptional gaming experiences for our guests.
Salary: $55,000 - $65,000 per year
As a Slot Supervisor, you will be responsible for ensuring the smooth operation of our slot machines, providing excellent customer service, and leading a team of slot attendants. If you have a passion for delivering exceptional results and a commitment to excellence, we encourage you to apply for this challenging and rewarding role.
Key Responsibilities
- Acting as a front-line customer service liaison, answering questions, assisting with orientation of games and the facility
- Motivating, Developing and Supervising Slot Attendants on the floor
- Participating in a professional, constructive and supportive environment for all Casino staff
- Providing prompt, courteous service to assure guests have an enjoyable gaming experience
- Reporting issues to the Slot Shift Manager
- Signing jackpots and cancelled credits
- Clearing bill and ticket jams and checking game and voucher histories to maintain game integrity, answer questions and solve disputes
- Actively seeking out and addressing customer needs and machine problems
- Assisting with awareness of and excitement for on-going and up-coming Casino promotions
- Working in compliance with internal controls, company policies and procedures; report any violations and escalate to the appropriate level as necessary Acquiring and maintaining a strong knowledge of all Slot operations policies and procedures
- Ensures compliance with licensing laws, health and safety and other statutory regulations
Qualifications and Requirements
- 1 year Slot experience preferred along with previous supervisory experience
- Food Safety Certification
- Ability to successfully obtain a Gaming License
- Strong oral and written communication skills
- Manual dexterity, technical aptitude and trouble shooting ability is an asset
Work Environment Considerations
- Regular casino environment, standing for long periods of time, some exposure to noise, non-traditional work hours
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