Technical Systems Analyst

3 weeks ago


Toronto, Ontario, Canada QAD, Inc. Full time

Job Title: Technical Systems Analyst

Job Summary:

We are seeking a highly skilled Technical Systems Analyst to join our team at QAD, Inc. The ideal candidate will have a strong background in software support and a passion for helping others.

Key Responsibilities:

  • Provide software support to customers via telephone and internet-based inquiries
  • Analyze problems within QAD's software applications and recommend solutions
  • Maintain a log of problems and analysis steps, including creation and review of reusable solutions
  • Consult with the team lead, peers, and the global Support team to determine the best solutions

Requirements:

  • Fluency in English is a must, but multiple languages are a plus
  • Education/Licenses: University/Bachelor's Degree in Business, Accounting, Logistics, Production Operations/Manufacturing Management, Information Technology or related field, or equivalent experience
  • Experience: Minimum 2 years in the software, manufacturing, distribution or accounting industry is preferred

About QAD:

QAD, Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. We are committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background.



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