Service Department Director

4 weeks ago

Pickering, Ontario, Canada Farm Boy Full time

About Farm Boy

Farm Boy is a company that is passionate about creating a unique fresh food shopping experience for its customers. We are committed to delivering on our commitments and providing a fun, fresh experience for all.

Job Description

The Service Department Manager is responsible for ensuring that all objectives and goals of the department and store are met and/or exceeded. This includes the day-to-day management of specific aspects of the department, such as ordering, merchandising, labour scheduling, and customer service. The performance of the duties must ensure a quality service approach to all employees, customers, and suppliers.

Key Responsibilities:

  • Provide superior customer service and support Farm Boy's vision of the best fresh shopping experience.
  • Work with the Store Manager and the Front-End Specialist to execute strategies aimed at successfully accomplishing stated goals and quotas while monitoring systems, programs, and initiatives.
  • Team development, interviewing, training, reviews, coaching, motivation, and recognition, all while maintaining a high level of confidentiality and trust.
  • Consistent and effective communication to lead the service team, including one-on-one coaching, metrics, product identification, and corporate policies and procedures.
  • Safeguard Farm Boy's financial information, safe management, document maintenance, and retention, and preserve the integrity of individual front-end staff.
  • Ensure compliance with Government regulations and Corporate Health and Safety policies.
  • Participate in store coverage rotation as a Manager on Duty, as directed by the Store Manager.
  • Supervise department staff and be accountable for the performance of the department, including serving customers on cash, cart retrieval, overrides, and general cleanliness.
  • Schedule staff and verify attendance and payroll records.
  • Responsible for the management of the Floral Department, including merchandising, ordering, inventory, and financials.
  • May be requested to undertake other related duties on a periodic basis.

Qualifications

  • Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
  • Successful completion of a Public Health Food Handler certification, Smart Serve, and Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
  • Excellent organizational and interpersonal skills, along with accurate mathematical and analytical skills.
  • Clear and effective communication style, both written and oral.
  • Good judgment and decision-making abilities, while communicating with customers and Farm Boy team members.
  • Ability to learn manual and automated systems/tools.
  • Skilled at working in a fast-paced environment, while maintaining priorities and a high level of performance.
  • Flexible schedule, including weekends, evenings, and holidays.
  • Fluency in English and French shall be considered an asset.

Work & Sensory Environment

  • Providing service to several people or departments, working under many simultaneous deadlines.
  • Required to stand and walk for long periods of time during shift.
  • Required to lift, carry, or handle heavy objects.

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