Service Department Leader

4 days ago


Pickering, Ontario, Canada Farm Boy Full time

Company Overview

Farm Boy is dedicated to delivering exceptional customer experiences. As a Service Department Leader, you will play a vital role in driving this mission forward.

Key Responsibilities

  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Collaborate with the Store Manager and Front-End Specialist to achieve sales goals and quotas.
  • Lead and motivate the service team to deliver exceptional customer service.
  • Ensure compliance with all company policies, procedures, and regulatory requirements.
  • Participate in store coverage rotation as a Manager on Duty.
  • Supervise department staff and oversee daily operations.

Qualifications

  • Post-secondary education in a related field, plus 3 years of experience in a supervisory or management role.
  • Excellent communication, organizational, and interpersonal skills.
  • Ability to learn manual and automated systems.
  • Flexibility to work a variety of shifts, including weekends and holidays.


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