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Customer Support Associate

2 months ago

Mississauga, Ontario, Canada Element Fleet Management Full time
Unlock Your Potential at Element Fleet Management

At Element Fleet Management, we're redefining the fleet management industry by putting people first. We're looking for a talented Customer Support Associate - Tolls and Violations Specialist to join our team and help us deliver exceptional client experiences.

About the Role

We're seeking a detail-oriented and analytical individual with strong organizational skills to work with our 3rd party vendors, resolve outstanding debt and service issues, and create reporting and analytics for our products. As a Customer Support Associate - Tolls and Violations Specialist, you'll work cross-functionally to resolve product service errors and enhancements, and assist with Service Cloud cases to ensure product metrics are met.

A Day in the Life

  • Escalating issues and resolving customer complaints
  • Creating and distributing reporting and analytics for our products
  • Working with vendors to resolve outstanding debt and service issues
  • Resolving product service errors and enhancements
  • Assisting with Service Cloud cases and responding to customer inquiries

Requirements

  • Secondary school diploma or equivalent required, undergraduate degree preferred
  • 3-5 years' business experience
  • Demonstrated proficiency in a process-oriented environment
  • Prior fleet or regulatory experience a plus
  • Proficiency in Excel, including v-lookups and pivot tables
  • Previous knowledge of Salesforce/Service Cloud a plus

What We Offer

At Element Fleet Management, we offer a comprehensive benefits package, including health and welfare benefits, paid time-off programs, and a hybrid work environment. We're committed to diversity and inclusion and welcome applications from all qualified candidates.