Technical Support Associate
2 months ago
Technical Support Associate
Location:
Mississauga, ON
Company:
beBee Professionals
Job Overview:
We are seeking a highly skilled Technical Support Associate to provide exceptional technical assistance to our customers and internal teams. The ideal candidate will possess excellent communication and problem-solving skills, with a strong background in customer service and technical support.
Key Responsibilities:
- Provide timely and professional technical assistance to customers and internal teams
- Troubleshoot and resolve customer inquiries in a prompt and efficient manner
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge of software and hardware troubleshooting
- Stay up-to-date with industry trends and best practices in customer service and technical support
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- At least 2 years of experience in a customer service or technical support role
- Excellent communication and problem-solving skills
- Knowledge of customer service principles and practices
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office Suite
- Knowledge of software and hardware troubleshooting
What We Offer:
- Competitive salary
- Comprehensive benefits package
- Professional development opportunities
- Flexible work schedule
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