Technical Support Associate

2 months ago


Mississauga, Ontario, Canada beBee Professionals Full time
Job Title:
Technical Support Associate

Location:
Mississauga, ON

Company:
beBee Professionals

Job Overview:
We are seeking a highly skilled Technical Support Associate to provide exceptional technical assistance to our customers and internal teams. The ideal candidate will possess excellent communication and problem-solving skills, with a strong background in customer service and technical support.

Key Responsibilities:

  • Provide timely and professional technical assistance to customers and internal teams
  • Troubleshoot and resolve customer inquiries in a prompt and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of software and hardware troubleshooting
  • Stay up-to-date with industry trends and best practices in customer service and technical support

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • At least 2 years of experience in a customer service or technical support role
  • Excellent communication and problem-solving skills
  • Knowledge of customer service principles and practices
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office Suite
  • Knowledge of software and hardware troubleshooting

What We Offer:

  • Competitive salary
  • Comprehensive benefits package
  • Professional development opportunities
  • Flexible work schedule


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