Customer Support Associate

3 weeks ago

Mississauga, Ontario, Canada Element Fleet Management Full time
Unlock Your Potential at Element Fleet Management

At Element Fleet Management, we're redefining the fleet management industry by putting people first. We're looking for a skilled Customer Support Associate - Tolls and Violations to join our team and contribute to our mission of delivering exceptional client experiences.

About the Role

We're seeking a detail-oriented and analytical individual with strong organizational skills to work with our 3rd party vendors, resolve outstanding debt and service issues, and create reporting and analytics for our products. As a Customer Support Associate - Tolls and Violations, you'll work cross-functionally to resolve product service errors and enhancements, and assist with Service Cloud cases to ensure product metrics are met.

A Day in the Life

  • Escalations and issue resolution
  • Reporting and analytics creation
  • Vendor assistance and debt resolution
  • Product service error and enhancement resolution
  • Service Cloud case management

Requirements

  • Secondary school diploma or equivalent required, undergraduate degree preferred
  • 3-5 years' business experience
  • Demonstrated proficiency in a process-oriented environment
  • Prior fleet or regulatory experience a plus
  • Proficiency in Excel, including v-lookups and pivot tables
  • Previous knowledge of Salesforce/Service Cloud a plus

What We Offer

  • A culture of innovation, empowerment, and accountability
  • Comprehensive health and welfare benefits
  • Additional benefits and amenities, including paid time-off programs
  • Hybrid work environment

Element Fleet Management is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, or any other protected factors. Disability-related accommodations during the application and interview process are available upon request.

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