Sales and Customer Experience Champion

2 weeks ago


Québec, Quebec, Canada EightSix Network Full time

About EightSix Network

We are a leading travel company dedicated to providing exceptional travel experiences for our guests. Our team of experts is passionate about international travel and committed to delivering world-class customer service.

About the Role

We are seeking a Sales and Customer Experience Champion to join our team. As a key member of our sales team, you will be responsible for developing long-term, trust-based relationships with our guests and providing them with personalized travel experiences.

Key Responsibilities

  • Champion Customer Interactions
    • Oversee the entire sales process from initial interest to final payment, including pursuing all sales opportunities and follow-up activities.
    • Make outbound calls to new or existing customers and follow up with active inquiries to provide a complete experience to any customer who contacts us.
    • Respond to customer inquiries, engaging with early adopters to answer questions and build loyalty from day one.
    • Track new leads and participate in the maintenance of the CRM database to ensure accurate, clean, and consistent data capture.
  • Champion Customer Happiness
    • Establish a special connection with past and potential customers, and identify and understand their travel needs.
    • Provide a superior level of customer service through accurate and timely information on destinations, flights, fares, special offers, and other travel products.
    • Help create and assemble customer tour packages for deployment, finalize payments for customers, and send out tour information through individual or batch mailings.
    • Proactively review and anticipate future customer desires through the promotion of our strong value proposition, tour experience, and supporting products.
    • Be positive and open to continually enhancing the team experience in every way.
    • Assist other team members as necessary in delivering their portion of the customer experience.

Requirements

  • Proficiency in English, written and spoken
  • Inbound & Outbound sales and customer service experience, ideally in premium travel
  • OPC Travel Certificate and/or TICO Travel Advisor a strong asset
  • Work Permit

What We Offer

  • Full-time position surrounded by industry experts
  • Attractive salary and bonus plan
  • Comprehensive group benefits plan
  • Dynamic work environment in a growing business
  • Modern office space in Old Montreal
  • Potential to experience one of our premium tours in person

Location

Montreal, QC



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