Sales and Customer Experience Champion
2 weeks ago
About EightSix Network
We are a leading travel company dedicated to providing exceptional travel experiences for our guests. Our team of experts is passionate about international travel and committed to delivering world-class customer service.
About the Role
We are seeking a Sales and Customer Experience Champion to join our team. As a key member of our sales team, you will be responsible for developing long-term, trust-based relationships with our guests and providing them with personalized travel experiences.
Key Responsibilities
- Champion Customer Interactions
- Oversee the entire sales process from initial interest to final payment, including pursuing all sales opportunities and follow-up activities.
- Make outbound calls to new or existing customers and follow up with active inquiries to provide a complete experience to any customer who contacts us.
- Respond to customer inquiries, engaging with early adopters to answer questions and build loyalty from day one.
- Track new leads and participate in the maintenance of the CRM database to ensure accurate, clean, and consistent data capture.
- Champion Customer Happiness
- Establish a special connection with past and potential customers, and identify and understand their travel needs.
- Provide a superior level of customer service through accurate and timely information on destinations, flights, fares, special offers, and other travel products.
- Help create and assemble customer tour packages for deployment, finalize payments for customers, and send out tour information through individual or batch mailings.
- Proactively review and anticipate future customer desires through the promotion of our strong value proposition, tour experience, and supporting products.
- Be positive and open to continually enhancing the team experience in every way.
- Assist other team members as necessary in delivering their portion of the customer experience.
Requirements
- Proficiency in English, written and spoken
- Inbound & Outbound sales and customer service experience, ideally in premium travel
- OPC Travel Certificate and/or TICO Travel Advisor a strong asset
- Work Permit
What We Offer
- Full-time position surrounded by industry experts
- Attractive salary and bonus plan
- Comprehensive group benefits plan
- Dynamic work environment in a growing business
- Modern office space in Old Montreal
- Potential to experience one of our premium tours in person
Location
Montreal, QC
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