Luxury Travel Experience Specialist
1 week ago
About the Role
You are an energetic professional with prior sales experience and excellent communication skills. Your love for international travel shines through in every interaction, leaving others with a smile. Solutions-oriented and customer-focused, you're eager to dive into challenges and make a meaningful impact. Organized and proactive, you thrive in a fast-paced, startup environment, eager to learn and grow your skill set while contributing to the company's success.
In this role, you will be the first point of contact for our guests, developing long-term, trust-based relationships with them. Your role is to provide 'white-glove' service and understand guests' most important life and travel goals, making them come to life. Being successful in sales begins with being a customer champion.
Responsibilities:
- Champion Customer Interactions: Oversee the entire sales process from initial interest to final payment, including pursuing all sales opportunities and follow-up activities.
- Make outbound calls to new or existing customers, and follow up with active inquiries to provide a complete experience to any customer who contacts us.
- Respond to customer inquiries (website forms, Facebook messages, chat messages, and phone calls), engaging with early adopters to answer questions and build loyalty from day one.
- Track new leads and participate in the maintenance of the CRM database to ensure accurate, clean, and consistent data capture.
Key Performance Indicators:
* Achieve monthly and quarterly sales targets
* Maintain high levels of customer satisfaction and retention
* Continuously improve processes and workflows to increase efficiency and productivity
About You
We live by a set of values that shape our work every day, and we're looking for someone excited to embrace them:
Our Values:
- Excellence: You strive for excellence by setting ambitious goals for yourself and working relentlessly to achieve them.
- Ownership: You behave like an owner every day. You are hands-on without being prompted to be.
- Agility: You thrive in an environment of change, you are resourceful, and you find a way to get to the answer, every time.
- Service: You go above and beyond to serve your colleagues, and you strive to make every customer interaction memorable.
- Care: You genuinely care about your work, your customers, your suppliers, and your colleagues.
What We Offer
Full-time position surrounded by industry experts
Attractive salary: $60,000 - $80,000 per year
Comprehensive group benefits plan
Dynamic work environment in a growing business
Modern office space in Old Montreal
Potential to experience one of our premium tours in person
Requirements:
* Work Permit
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