Service Desk Support Specialist

2 months ago


Meadow Lake, Canada Tolko Industries Ltd. Full time
Service Desk Technician

At Tolko Industries Ltd., we're seeking a skilled Service Desk Technician to join our team. As a key member of our IT department, you'll play a vital role in providing top-notch support to our employees.

Key Responsibilities:
  • Manage and resolve service requests in a timely and efficient manner
  • Provide Tier 1 support for Tolko standard applications and End User Computing standards
  • Collaborate with the Lead, Service Desk, to ensure seamless service delivery
  • Escalate incidents when necessary to maintain Service Level Agreements
Requirements:
  • College diploma or university degree in Computer Science or equivalent work experience in a customer service-focused IT role
  • Experience with service desk ticketing systems and desktop/server operating systems
  • Exceptional troubleshooting, communication, and interpersonal skills
  • Knowledge of basic computer hardware and Microsoft Office 365 applications
  • Familiarity with ITIL principles is an asset
What We Offer:
  • A safe and inclusive work environment
  • Competitive pay and comprehensive benefits
  • Opportunities for growth and development
  • A dynamic and innovative culture

We're committed to investing in our people and providing a positive work environment. If you're passionate about technology and enjoy working in a team, we'd love to hear from you.



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