Service Desk Support Specialist

2 months ago


Meadow Lake, Canada Tolko Industries Ltd. Full time
Service Desk Technician

At Tolko Industries Ltd., we're seeking a highly skilled Service Desk Technician to join our team. As a key member of our IT department, you'll be responsible for providing exceptional support to our employees and ensuring the smooth operation of our technology infrastructure.

Key Responsibilities:
  • Manage and resolve service requests in a timely and efficient manner
  • Provide Tier 1 support for Tolko standard applications and End User Computing standards
  • Collaborate with the Lead, Service Desk, to prioritize and escalate incidents as needed
  • Develop and maintain strong relationships with internal stakeholders to ensure seamless communication and issue resolution
Requirements:
  • College diploma or university degree in Computer Science or equivalent work experience in a customer service-focused IT role
  • Experience with service desk ticketing systems and desktop and server operating systems
  • Exceptional troubleshooting and communication skills, with a focus on rapport-building and listening
  • Knowledge of basic computer hardware and Microsoft Office 365 applications
  • Familiarity with ITIL principles is an asset
What We Offer:
  • A dynamic and inclusive work environment with opportunities for growth and development
  • A competitive salary and exceptional benefits package
  • The chance to work with a leading manufacturer of forest products and contribute to our company's success
  • A commitment to investing in our people through training and development


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