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Inside Sales Representative
1 month ago
About the Role
The Inside Sales Representative will play a key part in providing exceptional customer support and maintaining positive relationships with our clients. This includes taking and processing orders, responding to customer inquiries, and ensuring customer satisfaction by anticipating their needs and proposing suitable solutions based on our product portfolio.
Key Responsibilities
- Create and manage order entries to ensure timely and accurate processing.
- Prepare daily schedules of orders and distribute them to branch warehouse staff for efficient execution.
- Collaborate with warehouse staff to resolve shipping errors and discrepancies, ensuring seamless delivery.
- Address delivery-related issues such as late shipments, shortages, and damaged products, providing prompt solutions to customers.
- Prepare all necessary paperwork for freight claims and arrange for appropriate credit or reshipment when necessary.
- Handle cash, credit, and debit transactions, processing payments efficiently.
- Provide direct customer service via telephone, email, mail, in-person, and in-showroom interactions.
- Assist customers and sales representatives with inquiries regarding product, shipping, warranty, and other related matters.
- Support the outside sales team by adopting internal processes to ensure customer satisfaction.
- Communicate with the marketing and pricing department regarding customer pricing issues.
- Maintain product knowledge to assist dealers with part and/or install inquiries.
- Regularly communicate with various departments (Sales, Marketing, Allied, Accounting) via telephone, email, and MS Teams to facilitate orders for shipping and pick-up.
- Participate in local trade shows to promote our products and services.
- Process credit/invoices for customers as required.
- Complete other tasks as assigned by the Branch Manager.
About Us
Cornerstone Building Brands is a premier exterior building solutions provider serving both the residential and commercial markets across North America. Our building products are the cornerstone of the communities where people live, work, and play. We are committed to understanding our customers' needs and what matters most to their success, building a culture dedicated to inclusion and mutual respect.
