Inside Sales Representative
4 weeks ago
About Cornerstone Building Brands
We are a leading exterior building solutions provider serving both residential and commercial markets across North America. Our building products are the cornerstone of the communities where people live, work, and play.
Our Culture
We have built a culture dedicated to understanding our customers' needs and what matters most to their success. We know that it's our people that make the difference and we are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized.
Job Description
The Inside Sales Representative is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. This includes taking and processing orders, responding to customers in person, online, and by phone, and ensuring customer satisfaction by anticipating customer needs and proposing appropriate solutions based on our product portfolio.
Responsibilities
- Create and manage order entries.
- Prepare a daily schedule of orders and distribute them to branch warehouse staff.
- Collaborate with warehouse staff when dealing with shipping errors and discrepancies.
- Address delivery-related issues such as late shipments, shortages, and damaged products.
- Prepare all required paperwork for freight claims and arrange for appropriate credit or reshipment resulting from damaged product on shipment.
- Handle cash, credit, and debit and process transactions.
- Service customers directly by telephone, email, mail, over the counter, and in the showroom.
- Assist customers and sales representatives with all inquiries pertaining to product, shipping, warranty, etc.
- Support outside sales team by adopting internal processes to ensure customer satisfaction.
- Communicate with marketing and pricing department regarding customer pricing issues.
- Product knowledge to assist dealers with part and/or install inquiries.
- Regularly communicate by telephone, email, and MS Teams to various departments (Sales, Marketing, Allied, Accounting) on inquiries to assist in facilitating orders for shipping and pick-up.
- Participate in local trade shows.
- Process credit/invoices for customers when required.
- As required, complete other tasks given by Branch Manager.
Qualifications
Education
- Completion of college/vocational or technical training (Grade 12 or GED as a minimum)
- Knowledge of building materials and construction techniques (1+ years).
- Computer literate; Proficiency in using the Office Suite of products including (Word, Excel, Teams, and Outlook)
Skills and Attributes
- Customer-focused attitude with a high level of professionalism and discretion
- Excellent communication, interpersonal skills, and ethics
- Attention to detail with an elevated level of accuracy.
- Excellent administrative, organizational, time management and prioritizing skills
- Knowledge of building material industry, and have working knowledge of the different materials sold in the market.
- Dedicated team player that can work effectively with their own team as well as other departments to achieve goals.
- Able to handle a fast-paced, demanding environment and to act with urgency when necessary.
This position is fully on-site, with no options for remote or hybrid work.
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