Security Telecommunications Specialist

3 weeks ago


Oakville, Ontario, Canada Halton Healthcare Full time
Job Summary

Halton Healthcare is seeking a highly skilled Security and Emergency Telecommunications Operator to join our team. As a key member of our security team, you will be responsible for operating a state-of-the-art healthcare security and emergency control center, utilizing advanced life safety, security, and telecommunication systems.

Key Responsibilities

• Operate radio, telephone, and other telecommunications equipment to receive and relay information to security services staff.

• Prioritize and assign emergency and non-emergency service calls to frontline security staff, coordinating with Security Team Leaders in stressful situations.

• Maintain logs and records of all activity in the dispatch and mobile records management system.

• Provide information to internal healthcare staff, municipal emergency services, and other agencies as required.

• Answer emergency calls, non-emergency calls, and incoming administrative lines, providing security-related instructions to callers.

• Act as a front-line representative of Halton Healthcare Security and Parking, providing excellent customer service.

Requirements

• Grade 12 or equivalent.

• Post-secondary college certificate or diploma in Emergency Telecommunications, or a combination of education in a related field and experience.

• Excellent spoken English oral and written communications skills and clear speaking voice.

• Mental Health First Aid Certificate issued by a recognized provider, to be completed within 3 months of hire.

• Emergency Management Ontario IMS 100, completed within 3 months of hire.

• Experience working in an organization with advanced life safety, security, and telecommunication systems, with a centralized dispatch environment.



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