Security and Emergency Telecommunications Specialist

2 months ago

Oakville, Ontario, Canada Halton Healthcare Full time
Job Summary

We are seeking a highly skilled and experienced Telecommunications and Security Dispatcher to join our team at Halton Healthcare. As a key member of our security team, you will be responsible for operating a state-of-the-art healthcare security and emergency control center, receiving and relaying information to our security services provider's staff, and prioritizing and assigning emergency and non-emergency service calls to frontline security staff.

Key Responsibilities
  • Operate radio, telephone, and various other telecommunications equipment to receive and relay information to security services provider's staff.
  • Prioritize and assign emergency and non-emergency service calls to frontline security staff and coordinate with Security Team Leaders in stressful situations.
  • Maintain logs and records of all activity as required in the dispatch and mobile records management system.
  • Provide information to internal healthcare staff, municipal emergency services, and other agencies as required.
  • Answer emergency calls, non-emergency calls, incoming administrative lines, and give security-related instructions to callers.
  • Act as a front-line representative of Halton Healthcare Security and Parking, providing excellent customer service.
  • Have system responsibilities of security and life safety systems used by the security program.
  • Ensure Halton Healthcare security systems are being used appropriately and report to the Supervisor of Security all non-compliance issues with all applicable policies and protocols.
  • Provide training to other dispatchers and security service provider's staff.
  • Assist the Manager of Security and Parking and the Supervisor of Parking and Access Control with parking operations, enforcement activities, parking phone, and badging and investigations.
Requirements
  • Grade 12 or equivalent.
  • Post-Secondary college certificate or diploma in Emergency Telecommunications, or a combination of education in a related field and experience.
  • Excellent spoken English oral and written communications skills and clear speaking voice.
  • Mental Health First Aid Certificate issued by a recognized provider to be completed within 3 months of hire.
  • Emergency Management Ontario IMS 100 completed within 3 months of hire.
  • Experience working in an organization that required the candidate to interact with advanced life safety, security, and telecommunications systems with a centralized dispatch environment.

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