Senior Technical Lead, Infrastructure Expert

3 days ago


Montreal, Quebec, Canada Genpact Full time

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. With 125,000+ people across 30+ countries, we are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Our purpose is the relentless pursuit of a world that works better for people, and we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We invite applications for the role of Senior Technical Lead, Infrastructure Expert, based in Montreal. In this position, you will be responsible for coding, testing, and delivering high-quality deliverables, and should be willing to learn new technologies.

Key Responsibilities:
  • Acting as an escalation point for Finance users to provide production management services, including end user support, systems monitoring, incident and problem management, plant management, and event management.
  • Leading the development and deployment of P&L and Balance Sheets systems on an industry-leading Teradata data warehouse and range of connectivity solutions.
  • Developing scripting tools to help perform data analysis and commoditize request resolution steps.
  • Aiding troubleshooting with strong technical skills in multiple OS environments and Teradata/Sybase databases.
  • Driving cost-effective problem management to reduce the risk of failure and improve efficiency.
  • Collaborating with cross-department initiatives to drive visibility and develop an in-depth understanding of Morgan Stanley's Finance business.
  • Maintaining relationships with multiple Finance Development teams and Controllers globally.
  • Ensuring timely resolution of client issues within defined SLAs and managing outage conversations with senior decision makers.
Requirements:
  • BE/B Tech/MCA degree
  • Excellent written and verbal communication skills
Preferred Qualifications:

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