Customer Service Team Lead Position

2 days ago


Laval, Quebec, Canada Randstad Canada Full time
Job Summary

We are seeking a highly skilled Customer Service Team Lead to join our team in Laval, Quebec. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and providing guidance on customer interactions.

About the Role

This is a full-time position with a salary range of $25-$40 per hour, depending on experience. The successful candidate will have a passion for customer service and team management, with a strong ability to communicate effectively with colleagues and customers.

Responsibilities
  • Lead a team of customer service representatives and provide guidance on customer interactions
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Monitor and analyze customer feedback and make recommendations for process improvements
  • Collaborate with other teams to ensure seamless customer experiences across channels
Requirements

To be successful in this role, you will need:

  • A minimum of 2 years of experience in customer service leadership or a related field
  • Proven track record of improving customer satisfaction and loyalty through effective communication and problem-solving skills
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders
Benefits

We offer a comprehensive benefits package, including:

  • Medical and dental insurance
  • Group RRSP matching
  • Compressed workweeks
  • Flexible working hours


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