Customer Service Team Lead
4 weeks ago
We are seeking a skilled Customer Service Team Lead to join our team at Randstad Canada. As a key member of our customer service team, you will be responsible for managing a team of customer service representatives and ensuring that our clients receive exceptional service.
Key Responsibilities
- Manage a team of customer service representatives to ensure excellent customer service and retention of key clients
- Develop and implement customer service strategies to improve customer satisfaction and loyalty
- Collaborate with the sales team to identify new business opportunities and develop strategies to pursue them
- Analyze customer feedback and make recommendations for process improvements
Requirements
- 2+ years of experience in customer service or a related field
- Proven track record of success in managing customer service teams and improving customer satisfaction
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
Apply today to join our team and take your customer service career to the next level
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