Customer Service Team Lead
4 days ago
We are seeking a seasoned Customer Service Team Lead to join our team at Randstad. The ideal candidate will have a passion for customer service and team management, with a strong ability to lead and motivate teams.
About the RoleThe successful candidate will be responsible for leading a team of customer service representatives, providing guidance and support to ensure excellent customer satisfaction.
As a key member of our team, you will work closely with cross-functional teams to develop and implement strategies that drive business growth and improve customer engagement.
This is an exciting opportunity for a dynamic leader who is passionate about customer service and team management.
Responsibilities- Lead a team of customer service representatives to achieve excellent customer satisfaction and high performance targets
- Develop and implement effective strategies to improve customer engagement and retention
- Work closely with cross-functional teams to drive business growth and improve operational efficiency
- Mentor and coach team members to enhance their skills and knowledge
- Provide timely feedback and coaching to employees to improve performance
To be successful in this role, you will need:
- A proven track record of leadership experience in a customer-facing environment
- Strong communication and interpersonal skills
- Ability to motivate and inspire teams to deliver exceptional results
- Strategic thinking and problem-solving skills
- Excellent time management and organizational skills
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan.
You will also have access to ongoing training and development opportunities to help you grow in your career.
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Customer Service Team Lead
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