Sales Team Lead

2 days ago


Welland, Ontario, Canada RATESDOTCA Group Ltd. Full time

We are a dynamic internet technology company in the insurance industry, seeking an energetic and results-driven leader to join our team. As a Sales Team Lead, you will oversee the Onboarding Team, consisting of newly graduated Sales Brokers during their first 4-8 weeks following training.

You will work closely with the Senior Manager, providing assistance, which may include mentoring, recruitment, and keeping management updated on team performance. Your responsibilities will also include:

  • Coaching, training, and feedback of sales brokers on an ongoing basis
  • Facilitating daily and weekly debrief and training sessions on workload management, sales effectiveness, industry reports, and QA/BAL overviews
  • Responding verbally and in writing to escalated calls, ensuring mutually agreeable outcomes for both the client, insurer, and brokerage
  • Actioning QA results and providing feedback to team members regarding quality, ratings, and comments received on an ongoing basis
  • Working with QA and Management to ensure file documentation and underwriting meet brokerage standards
  • Actively managing phone queues to ensure team members are SLA compliant and answer inbound sales calls, quotes, and convert when SLAs are at risk of not being met
  • Collaborating with Senior Manager and HR on performance management issues

To be successful in this role, you should have:

  • 1-2 years of experience in a sales management environment
  • RIBO licensure
  • Proven experience increasing sales targets/metrics
  • Proven sales ability
  • Computer proficiency in MS Office products, such as Word and Excel

Our company offers a comprehensive compensation package, including an estimated annual salary range of $80,000 - $120,000, depending on experience. We also provide a dynamic work environment, opportunities for growth and development, and a commitment to diversity, equity, and inclusion.


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