Case Processing Specialist

3 weeks ago

St Catharines, Ontario, Canada Kanata Legal Services Full time
Job Summary

Kanata Legal Services is seeking a skilled Case Processing Specialist to join our team. As a Case Processing Specialist, you will be responsible for determining the eligibility of individuals applying for benefits, examining documents, and conducting interviews to assess admissibility. You will also monitor payments, prepare briefs, and research records to ensure compliance with government regulations.

Key Responsibilities
  • Determine Eligibility: Assess the eligibility of individuals applying for benefits, considering factors such as reason for loss of employment and availability for work.
  • Examine Documents: Review and analyze documents to determine admissibility, ensuring accuracy and attention to detail.
  • Conduct Interviews: Conduct interviews with clients to assess their situation and problems, determining the types of services required.
  • Monitor Payments: Track and monitor payments of benefits throughout the duration of a claim.
  • Prepare Briefs: Prepare comprehensive briefs to support case decisions, ensuring thorough research and analysis.
  • Research Records: Conduct research on records, court files, and other legal documents to inform case decisions.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience: 1 year to less than 2 years of experience in a related field, such as immigration or legal administration.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and meet tight deadlines.
What We Offer
  • Free Parking: Convenient parking available on site.
  • Learning and Training: Opportunities for professional development and training to enhance your skills and knowledge.
  • Paid Time Off: Generous paid time off for volunteering or personal days.

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