Scheduling and Operations Coordinator

1 week ago


Coquitlam, British Columbia, Canada BBSpro Services Inc. Full time

About BBSpro Services Inc., a leading provider of solutions to the hospitality industry.

We offer an integrated end-to-end solution with extended business hours to our Independent and Regional Food & Beverage Operator clients.

BBSPro is Western Canada's premier beverage line, and ware wash service provider. We strive to help the Food Service Community serve their best.

The Scheduling and Operations Coordinator will deliver exceptional customer service in accordance with our agreements. Supporting a team of service technicians, we aim to provide best-in-class repair and service standards.

This role involves establishing capacity levels for the service team and managing daily schedules to increase productivity and eliminate downtime. The ideal candidate will be an organized multitasker who can work well in a fast-paced environment.

Key Responsibilities:

  • Scheduling & Dispatching: Coordinate daily schedules and dispatch 18 service technicians across BC and AB to optimize productivity and minimize downtime.
  • Team Collaboration: Work closely with the Senior Service Operations Manager to improve scheduling efficiencies and achieve KPIs.
  • Customer Support: Act as the first point of contact for walk-in service customers, ensuring timely and effective resolutions.
  • Inventory Management: Maintain accurate inventory levels, process orders for service technicians, and prepare necessary parts for service calls.
  • Equipment Rentals: Oversee equipment rentals within BC, ensuring availability and maintenance.
  • Administrative Duties: Update after-hour schedules, ensure accurate record-keeping, and provide support to the Service Manager as needed.
  • Process Improvement: Continuously seek to enhance operations by becoming an expert in internal systems (e.g., Payworks, simPRO, Sage) and industry best practices.

Required Skills and Qualifications:

  • Minimum 2 years of experience in logistics, scheduling, or a similar role. Experience in the food service or maintenance industries is an asset.
  • Proficiency in Microsoft Office Suite (especially Excel) and experience with scheduling or inventory software.
  • Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
  • Excellent verbal and written communication skills, with the ability to collaborate effectively across teams and with customers.
  • A positive, 'Yes, I Can' attitude, with the ability to adapt to changing priorities and demands.

Estimated Salary Range: $55,000 - $65,000 per annum, depending on experience.



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