Technical Support Specialist

4 weeks ago


Toronto, Ontario, Canada Tata Consultancy Services Full time
Job Overview

Tata Consultancy Services is seeking a skilled Technical Support Specialist to join our team. This role will be responsible for providing high-quality technical support and troubleshooting services to our customers.

Key Responsibilities:
  • Resolve Tier 1 incidents escalated from the Help Desk and handle break/fix, configuration issues, and software installations;
  • Collaborate with the L1 support team to identify and resolve recurring issues;
  • Develop knowledge of company products, services, and technologies to provide accurate information to customers;
  • Analyze customer feedback and concerns to improve technical support processes;
Requirements

To succeed in this role, you should have:

  • A strong understanding of computer hardware, software, and networking concepts;
  • Excellent analytical and problem-solving skills to troubleshoot complex technical issues;
  • Effective communication and interpersonal skills to interact with customers and internal teams;
  • The ability to work under pressure and meet deadlines;
Salary Range

$80,000 - $110,000 per annum, depending on experience and qualifications.

About Us

Tata Consultancy Services is a global leader in consulting and technology services. We are committed to helping our customers achieve their business goals through innovative solutions and exceptional service.



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