Customer Service Liaison

4 weeks ago


Calgary, Alberta, Canada Equation Staffing Solutions Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Liaison to join our team at Equation Staffing Solutions. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Resolve Client Issues: Respond to client inquiries and resolve issues in a professional and timely manner.
  • Freight Management: Create and manage freight bills as needed to ensure accurate and efficient shipping processes.
  • Order Processing: Process orders, forms, and applications in a timely and accurate manner.
  • Account Management: Manage customer accounts, updating information as needed to ensure accurate and up-to-date records.
  • Issue Resolution: Direct requests and unresolved issues to the designated resource, ensuring that all customer concerns are addressed.
  • Team Collaboration: Collaborate with internal teams to ensure seamless communication and efficient issue resolution.
Requirements
  • Experience: 1+ year of experience working in an office environment is required.
  • Technical Skills: Proficient knowledge of Microsoft Office and Outlook, with the ability to set rules and handle high volumes of emails.
  • Soft Skills: Excellent customer service skills, strong organizational skills, and attention to detail.
  • Communication: Excellent communication, spoken and written, with the ability to effectively communicate with clients and internal teams.
  • Mathematical Skills: Good mathematical skills, with the ability to accurately manage and process financial information.
Benefits
  • Medical Benefits: Comprehensive medical benefits plan.
  • KPI Bonus: Performance-based bonus plan.
  • Flexible Schedule: Comfortable 7:00 AM – 3:30 PM shift.


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