Customer Service Liaison
4 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Liaison to join our team at Equation Staffing Solutions. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Resolve Client Issues: Respond to client inquiries and resolve issues in a professional and timely manner.
- Freight Management: Create and manage freight bills as needed to ensure accurate and efficient shipping processes.
- Order Processing: Process orders, forms, and applications in a timely and accurate manner.
- Account Management: Manage customer accounts, updating information as needed to ensure accurate and up-to-date records.
- Issue Resolution: Direct requests and unresolved issues to the designated resource, ensuring that all customer concerns are addressed.
- Team Collaboration: Collaborate with internal teams to ensure seamless communication and efficient issue resolution.
- Experience: 1+ year of experience working in an office environment is required.
- Technical Skills: Proficient knowledge of Microsoft Office and Outlook, with the ability to set rules and handle high volumes of emails.
- Soft Skills: Excellent customer service skills, strong organizational skills, and attention to detail.
- Communication: Excellent communication, spoken and written, with the ability to effectively communicate with clients and internal teams.
- Mathematical Skills: Good mathematical skills, with the ability to accurately manage and process financial information.
- Medical Benefits: Comprehensive medical benefits plan.
- KPI Bonus: Performance-based bonus plan.
- Flexible Schedule: Comfortable 7:00 AM – 3:30 PM shift.
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Calgary, Alberta, Canada Equation Staffing Solutions Full time{"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Equation Staffing Solutions. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key...
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