Customer Service Liaison

1 month ago


Calgary, Alberta, Canada Amazon Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Delivery Station Customer Service Associate. As a key member of our customer service team, you will play a critical role in ensuring our customers receive their packages on time and with a smile.

Key Responsibilities
  • Communicate with customers directly in person, via phone, and via email to resolve issues and provide support.
  • Empathize with and prioritize customer needs to deliver exceptional customer experiences.
  • Uphold company values and respect every customer interaction.
  • Resolve issues and set appropriate expectations with customers in a timely and professional manner.
  • Clearly understand and respond appropriately to customer issues, using logical and sound judgment to ensure the best possible outcome.
  • Work a flexible full-time schedule, including evenings, weekends, and holidays, to meet the needs of our customers.
Requirements
  • High school diploma or equivalent required; bachelor's degree or equivalent work experience preferred.
  • Previous experience in customer service, preferably in a fast-paced environment.
  • Excellent verbal and written communication skills, with the ability to effectively prioritize work time to ensure efficiency.
  • Experience with Windows Operating Systems and Microsoft Outlook, as well as familiarity with multiple web browsers, database searching, and instant messenger tools.
About Amazon

Amazon is committed to being Earth's most customer-centric company, and our customer service team is at the heart of this mission. We're an inclusive team that empowers and looks after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently.

We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.



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